Major Incident Manager - Banking

JR United Kingdom; Stoke-on-Trent; On-site; GBP 55,000 - 75,000; Full time

Job summary

A leading banking client seeks a Major Incident Manager based in Stoke-on-Trent. The role involves managing high priority incidents, improving incident management processes, and utilizing ITIL best practices. Ideal candidates will show strong communication skills, a proactive approach to problem-solving, and experience in analyzing data to prevent future incidents.

Qualifications

• Strong experience in incident management.
• Proficient in ITIL with relevant qualifications.
• Skilled in root cause analysis and data usage.

Responsibilities

• Own and manage the Incident & Problem management processes.
• Drive the progression of high priority incidents.
• Facilitate root cause analysis using various techniques.

Skills

Incident management

Root cause analysis

ITIL practices

Stakeholder communication

Data analysis

Education

ITIL qualification

Job description

Social network you want to login/join with:

Major Incident Manager - Banking, Stoke-on-Trent

Client:

Location: Stoke-on-Trent, United Kingdom

Job Category: Other

-

EU work permit required: Yes

Job Views:

5

Posted:

26.06.2025

Expiry Date:

10.08.2025

Job Description:

Major Incident Manager - Recent Banking experience

The client is looking for a strong Incident Manager with Incident process skills.

The resource also supports the delivery of exciting backlogs.

About You:

You're passionate and driven about delivering high-quality technology services.

You're a clear and confident communicator and are used to leading diverse teams of people through the resolution of complex technical incidents.

You keep the customer's impact of technical incidents front and centre.

You're well versed in ITIL practices - and have qualifications in this space.

You don't stop at incident resolution - and are experienced in a variety of root cause analysis techniques.

You're used to working with data - spotting trends and taking proactive action to address the cause of them.

About The Role:

Own, manage and continually improve the Incident & Problem management policies, processes and procedures.

Manage and drive the progression of high priority and escalated incidents - with focus on proactive stakeholder communication, technical progression and SLA adherence

Facilitate root cause analysis of problem records using a variety of techniques

Use data, reporting and trending to identify areas of repeating incidents to raise proactive problem records