Major Incident Manager - Banking

JR United Kingdom; Leeds; On-site; GBP 50,000 - 75,000; Full time

Job summary

A leading company in the banking sector seeks a Major Incident Manager to enhance incident management processes and drive high-quality technology services. The ideal candidate will possess strong incident management skills, be familiar with ITIL practices, and have experience in root cause analysis. This role demands excellent communication and a proactive approach to problem-solving.

Qualifications

• Passionate about delivering high-quality technology services.
• Well versed in ITIL practices.
• Experienced in a variety of root cause analysis techniques.

Responsibilities

• Own, manage, and continuously improve Incident & Problem management processes.
• Facilitate root cause analysis of problem records and drive high-priority incident resolution.
• Utilize data to identify trends and raise proactive problem records.

Skills

Incident process skills

Root cause analysis techniques

Stakeholder communication

Data analysis

Education

ITIL qualifications

Job description

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Major Incident Manager - Banking, Leeds, West Yorkshire

Client:

Location: Leeds, West Yorkshire, United Kingdom

Job Category: Other

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EU work permit required:

Yes

Job Views:

6

Posted:

26.06.2025

Expiry Date:

10.08.2025

Job Description:

Major Incident Manager - Recent Banking experience

The client is looking for a strong Incident Manager with incident process skills.

The resource also supports the delivery of exciting backlogs.

About You:

You're passionate and driven about delivering high-quality technology services.

You're a clear and confident communicator and are used to leading diverse teams through the resolution of complex technical incidents.

You keep the customer's impact of technical incidents front and centre.

You're well versed in ITIL practices and have qualifications in this space.

You don't stop at incident resolution and are experienced in a variety of root cause analysis techniques.

You're used to working with data—spotting trends and taking proactive actions to address their causes.

About The Role:

Own, manage, and continually improve the Incident & Problem management policies, processes, and procedures.

Manage and drive the progression of high-priority and escalated incidents—with a focus on proactive stakeholder communication, technical progression, and SLA adherence.

Facilitate root cause analysis of problem records using a variety of techniques.

Use data, reporting, and trending to identify areas of repeating incidents to raise proactive problem records.