Major Incident Manager - Banking

JR United Kingdom; Chester; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading company in the banking sector seeks a Major Incident Manager in Chester. This role focuses on incident management and resolution, requiring a strong background in ITIL and experience in banking environments. You'll lead teams to resolve complex technical incidents while improving policies and procedures.

Qualifications

• Strong incident management skills and recent banking experience.
• Passionate about delivering high-quality technology services.
• Experienced in root cause analysis techniques.

Responsibilities

• Own and improve incident and problem management processes.
• Manage high priority incidents with proactive communication.
• Facilitate root cause analyses using various techniques.

Skills

Communication

Problem solving

ITIL practices

Root cause analysis

Data analysis

Education

ITIL certification

Job description

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Major Incident Manager - Banking, Chester

Client:

Location: Chester, United Kingdom

Job Category: Other

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EU work permit required: Yes

Job Views: 6

Posted: 26.06.2025

Expiry Date: 10.08.2025

Job Description:

Major Incident Manager - Recent Banking experience

The client is looking for a strong Incident Manager with Incident process skills.

The resource also supports the delivery of exciting backlogs.

About You:

• You're passionate and driven about delivering high-quality technology services.
• You're a clear and confident communicator and are used to leading diverse teams through the resolution of complex technical incidents.
• You keep the customer's impact of technical incidents front and centre.
• You're well versed in ITIL practices and have qualifications in this space.
• You don't stop at incident resolution and are experienced in a variety of root cause analysis techniques.
• You're used to working with data - spotting trends and taking proactive action to address their causes.

About The Role:

• Own, manage, and continually improve the Incident & Problem management policies, processes, and procedures.
• Manage and drive the progression of high priority and escalated incidents, focusing on proactive stakeholder communication, technical progression, and SLA adherence.
• Facilitate root cause analysis of problem records using various techniques.
• Use data, reporting, and trending to identify areas of recurring incidents and raise proactive problem records.