Major Incident Manager - Banking

JR United Kingdom; Bradford; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading company in the banking sector is seeking a Major Incident Manager based in Bradford. The ideal candidate will possess strong incident management skills and ITIL qualifications, ready to lead diverse teams and manage technical incidents effectively. Emphasis is placed on delivering high-quality services, proactive problem management, and data-driven decision-making, ensuring customer impact remains a priority.

Qualifications

• Strong Incident Manager with recent banking experience.
• Experienced in root cause analysis techniques.
• Passionate about delivering high-quality technology services.

Responsibilities

• Manage and improve Incident & Problem management processes.
• Drive high priority incident resolution with stakeholder communication.
• Facilitate root cause analysis of incidents.

Skills

Incident process skills

Data analysis

Communication

Education

ITIL qualifications

Job description

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Major Incident Manager - Banking, bradford

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Client:

Location:

bradford, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

6

Posted:

26.06.2025

Expiry Date:

10.08.2025

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Job Description:

Major Incident Manager - Recent Banking experience

The client is looking for a strong Incident Manager with Incident process skills.

The resource also supports the delivery of exciting backlogs.

About You:

You're passionate and driven about delivering high-quality technology services.

You're a clear and confident communicator and are used to leading diverse teams of people through the resolution of complex technical incidents.

You keep the customer's impact of technical incidents front and centre.

You're well versed in ITIL practices - and have qualifications in this space.

You don't stop at incident resolution - and are experienced in a variety of root cause analysis techniques.

You're used to working with data - spotting trends and taking proactive action to address the cause of them.

About The Role:

Own, manage and continually improve the Incident & Problem management policies, processes and procedures.

Manage and drive the progression of high priority and escalated incidents - with focus on proactive stakeholder communication, technical progression and SLA adherence

Facilitate root cause analysis of problem records using a variety of techniques

Use data, reporting and trending to identify areas of repeating incidents to raise proactive problem records