Major Incident Manager - Banking

JR United Kingdom; Bolton; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading company in the banking sector is seeking a Major Incident Manager to enhance their incident management capabilities. The role involves owning incident policies, facilitating root cause analyses, and working closely with diverse teams to resolve complex technical issues. Candidates should have strong ITIL knowledge and a passion for delivering high-quality technology services.

Qualifications

• Strong incident process skills required.
• Experience in root cause analysis techniques.
• Passionate about high-quality technology services.

Responsibilities

• Own and manage incident and problem management processes.
• Drive progression of high priority incidents with proactive communication.
• Use data to identify and address recurring incidents.

Skills

Incident management

ITIL practices

Root cause analysis

Data analysis

Technical communication

Education

ITIL qualification

Job description

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Major Incident Manager - Banking, Bolton, Greater Manchester

Client:

Location: Bolton, Greater Manchester, United Kingdom

Job Category: Other

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EU work permit required: Yes

Job Views:

5

Posted:

26.06.2025

Expiry Date:

10.08.2025

Job Description:

Major Incident Manager - Recent Banking experience

The client is looking for a strong Incident Manager with Incident process skills.

The resource also supports the delivery of exciting backlogs.

About You:

You're passionate and driven about delivering high-quality technology services.

You're a clear and confident communicator and are used to leading diverse teams of people through the resolution of complex technical incidents.

You keep the customer's impact of technical incidents front and centre.

You're well versed in ITIL practices - and have qualifications in this space.

You don't stop at incident resolution - and are experienced in a variety of root cause analysis techniques.

You're used to working with data - spotting trends and taking proactive action to address the cause of them.

About The Role:

Own, manage and continually improve the Incident & Problem management policies, processes and procedures.

Manage and drive the progression of high priority and escalated incidents - with focus on proactive stakeholder communication, technical progression and SLA adherence

Facilitate root cause analysis of problem records using a variety of techniques

Use data, reporting and trending to identify areas of repeating incidents to raise proactive problem records