Major Incident Manager - Banking

JR United Kingdom; Manchester; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading company seeks a Major Incident Manager in Manchester to oversee incident management and problem resolution processes. The ideal candidate will have strong ITIL qualifications and experience in managing technical incidents while ensuring proactive communication with stakeholders. This role offers a dynamic work environment focused on delivering high-quality technology services.

Qualifications

• Passionate about delivering high-quality technology services.
• Experienced in a variety of root cause analysis techniques.
• Able to lead diverse teams through complex technical incidents.

Responsibilities

• Own and manage Incident & Problem management policies and processes.
• Drive progression of high-priority escalated incidents.
• Identify and raise proactive problem records using data analysis.

Skills

Communication

Incident management

Data analysis

Root cause analysis

Education

ITIL qualifications

Job description

Major Incident Manager - Banking, Manchester

Client:

Location:

Manchester, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

7

Posted:

26.06.2025

Expiry Date:

10.08.2025

Job Description:

Major Incident Manager - Recent Banking experience

The client is looking for a strong Incident Manager with incident process skills.

The resource also supports the delivery of exciting backlogs.

About You:

• You're passionate and driven about delivering high-quality technology services.
• You're a clear and confident communicator and are used to leading diverse teams through the resolution of complex technical incidents.
• You keep the customer's impact of technical incidents front and centre.
• You're well versed in ITIL practices and have qualifications in this space.
• You don't stop at incident resolution and are experienced in a variety of root cause analysis techniques.
• You're used to working with data—spotting trends and taking proactive action to address their causes.

About The Role:

• Own, manage, and continually improve the Incident & Problem management policies, processes, and procedures.
• Manage and drive the progression of high-priority and escalated incidents with a focus on proactive stakeholder communication, technical progression, and SLA adherence.
• Facilitate root cause analysis of problem records using various techniques.
• Use data, reporting, and trending to identify areas of recurring incidents to raise proactive problem records.

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Created on 26/06/2025 by JR United Kingdom