Major Incident Manager - Banking

JR United Kingdom; Stockport; On-site; GBP 50,000 - 75,000; Full time

Job summary

Une entreprise de services financiers recherche un Major Incident Manager basé à Stockport pour améliorer les processus de gestion des incidents et conduire l'analyse des causes profondes. Le candidat devra avoir une solide expérience bancaire et des qualifications ITIL, avec un leadership éprouvé dans la gestion des incidents complexes et une communication claire avec les parties prenantes.

Qualifications

• Passionné par la livraison de services technologiques.
• Expérience en gestion d'incidents et en techniques d'analyse des causes profondes.
• Capable de travailler avec des données pour identifier des tendances.

Responsibilities

• Gérer et améliorer les politiques et processus de gestion des incidents.
• Piloter la progression des incidents de haute priorité et escaladés.
• Faciliter l'analyse des causes profondes des enregistrements de problèmes.

Skills

Incident process skills

Communication

Data analysis

Education

ITIL qualifications

Job description

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Major Incident Manager - Banking, Stockport

Client:

Location:

Stockport, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

Job Views:

5

Posted:

26.06.2025

Expiry Date:

10.08.2025

Job Description:

Major Incident Manager - Recent Banking experience

The client is looking for a strong Incident Manager with incident process skills.

The resource also supports the delivery of exciting backlogs.

About You:

You're passionate and driven about delivering high-quality technology services.

You're a clear and confident communicator and are used to leading diverse teams through the resolution of complex technical incidents.

You keep the customer's impact of technical incidents front and centre.

You're well versed in ITIL practices and have qualifications in this space.

You don't stop at incident resolution and are experienced in a variety of root cause analysis techniques.

You're used to working with data—spotting trends and taking proactive action to address their causes.

About The Role:

Own, manage, and continually improve the Incident & Problem management policies, processes, and procedures.

Manage and drive the progression of high-priority and escalated incidents—with a focus on proactive stakeholder communication, technical progression, and SLA adherence.

Facilitate root cause analysis of problem records using various techniques.

Use data, reporting, and trending to identify areas of recurring incidents to raise proactive problem records.