Major Incident Manager - Banking

JR United Kingdom; Worcester; On-site; GBP 50,000 - 70,000; Full time

Job summary

Une entreprise recherche un Gestionnaire d'Incidents major pour améliorer et gérer les processus de gestion des incidents dans un secteur bancaire. Vous devez viser l'excellence dans la résolution d'incidents complexes et communiquer efficacement avec les parties prenantes, tout en veillant à ce que les SLA soient respectés.

Qualifications

• Expérience récente dans un environnement bancaire.
• Compétences en gestion d'incidents et techniques d'analyse des causes profondes.
• Passion pour la livraison de services technologiques de haute qualité.

Responsibilities

• Gérer et améliorer continuellement les politiques et processus de gestion des incidents.
• Faciliter l'analyse des causes profondes des dossiers de problèmes.
• Utiliser les données pour identifier et traiter les incidents récurrents.

Skills

Incident Management

Communication

Data Analysis

Education

ITIL Certification

Job description

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Major Incident Manager - Banking, Worcester

Client:

Location:

Worcester, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

6

Posted:

26.06.2025

Expiry Date:

10.08.2025

Job Description:

Major Incident Manager - Recent Banking experience

The client is looking for a strong Incident Manager with Incident process skills.

The resource also supports the delivery of exciting backlogs.

About You:

You're passionate and driven about delivering high-quality technology services.

You're a clear and confident communicator and are used to leading diverse teams of people through the resolution of complex technical incidents.

You keep the customer's impact of technical incidents front and centre.

You're well versed in ITIL practices - and have qualifications in this space.

You don't stop at incident resolution - and are experienced in a variety of root cause analysis techniques.

You're used to working with data - spotting trends and taking proactive action to address the cause of them.

About The Role:

Own, manage and continually improve the Incident & Problem management policies, processes and procedures.

Manage and drive the progression of high priority and escalated incidents - with focus on proactive stakeholder communication, technical progression and SLA adherence.

Facilitate root cause analysis of problem records using a variety of techniques.

Use data, reporting and trending to identify areas of repeating incidents to raise proactive problem records.