Major Incident Manager - Banking

JR United Kingdom; Gloucester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading financial service client seeks a Major Incident Manager for their Gloucester location. The role requires expertise in incident management, a strong focus on customer impact, and proficiency in ITIL practices. The successful candidate will lead teams through complex incidents while continuously improving processes. Join a dynamic environment that values proactive problem-solving and high-quality service delivery.

Qualifications

• Strong background in incident management, especially in a banking context.
• Experience with root cause analysis techniques.
• Ability to manage diverse teams through complex incidents.

Responsibilities

• Own and improve incident and problem management processes.
• Manage escalated incidents with a focus on communication and SLA adherence.
• Identify patterns and proactively address issues using data.

Skills

Incident management

Communication

Root cause analysis

Data analysis

ITIL practices

Education

ITIL qualification

Job description

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Major Incident Manager - Banking, Gloucester

Client:

Location: Gloucester, United Kingdom

Job Category: Other

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EU work permit required: Yes

Job Views: 5

Posted: 26.06.2025

Expiry Date: 10.08.2025

Job Description:

Major Incident Manager - Recent Banking experience

The client is looking for a strong Incident Manager with Incident process skills.

The resource also supports the delivery of exciting backlogs.

About You:

You're passionate and driven about delivering high-quality technology services.

You're a clear and confident communicator and are used to leading diverse teams of people through the resolution of complex technical incidents.

You keep the customer's impact of technical incidents front and centre.

You're well versed in ITIL practices - and have qualifications in this space.

You don't stop at incident resolution - and are experienced in a variety of root cause analysis techniques.

You're used to working with data - spotting trends and taking proactive action to address the cause of them.

About The Role:

Own, manage and continually improve the Incident & Problem management policies, processes and procedures.

Manage and drive the progression of high priority and escalated incidents - with focus on proactive stakeholder communication, technical progression and SLA adherence.

Facilitate root cause analysis of problem records using a variety of techniques.

Use data, reporting and trending to identify areas of repeating incidents to raise proactive problem records.