Major Incident Manager - Banking

JR United Kingdom; Bath; On-site; GBP 50,000 - 75,000; Full time

Job summary

A leading technology service provider is seeking a Major Incident Manager to enhance their incident management processes. The role requires expertise in ITIL practices, strong communication, and a commitment to delivering high-quality services in a dynamic banking environment.

Qualifications

• Experienced in incident management, particularly in a banking context.
• Familiar with data analysis and proactive issue resolution.
• Strong leadership skills in technical incident resolution.

Responsibilities

• Own and improve incident management policies and processes.
• Manage high-priority incidents with a focus on SLA adherence.
• Facilitate root cause analysis and utilize data to prevent recurring issues.

Skills

Incident process skills

Clear communication

Root cause analysis

Proactive problem-solving

Education

Relevant ITIL qualifications

Job description

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Major Incident Manager - Recent Banking experience

The client is looking for a strong Incident Manager with incident process skills.

The resource also supports the delivery of exciting backlogs.

About You:

You're passionate and driven about delivering high-quality technology services.

You're a clear and confident communicator and are used to leading diverse teams through the resolution of complex technical incidents.

You keep the customer's impact front and centre of technical incidents.

You're well-versed in ITIL practices and have relevant qualifications.

You don't stop at incident resolution; you are experienced in various root cause analysis techniques.

You are accustomed to working with data, spotting trends, and taking proactive measures to address underlying issues.

About The Role:

• Own, manage, and continually improve incident and problem management policies, processes, and procedures.
• Manage and drive the progression of high-priority and escalated incidents, focusing on proactive stakeholder communication, technical progression, and SLA adherence.
• Facilitate root cause analysis of problem records using a variety of techniques.
• Use data, reporting, and trending to identify areas of recurring incidents and raise proactive problem records.