Major Incident Manager - Banking

JR United Kingdom; Bristol; On-site; GBP 50,000 - 75,000; Full time

Job summary

A leading company is seeking a Major Incident Manager in Bristol, specializing in the banking sector. The ideal candidate will be experienced in incident management and root cause analysis, ensuring high-quality technology service delivery. This role involves improving management policies and driving incident resolution while nurturing effective stakeholder communication.

Qualifications

• Qualifications in ITIL practices required.
• Experience in incident process skills and root cause analysis techniques.
• Strong communication and leadership abilities.

Responsibilities

• Manage and improve Incident & Problem management processes.
• Drive progression of high-priority incidents and ensure SLA adherence.
• Facilitate root cause analysis using various techniques.

Skills

ITIL practices

Root cause analysis

Incident management

Data analysis

Job description

Major Incident Manager - Banking, Bristol

Client:

Location:

Bristol, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

6

Posted:

26.06.2025

Expiry Date:

10.08.2025

Job Description:

Major Incident Manager - Recent Banking experience

The client is looking for a strong Incident Manager with incident process skills.

The resource also supports the delivery of exciting backlogs.

About You:

• You're passionate and driven about delivering high-quality technology services.
• You're a clear and confident communicator and are used to leading diverse teams through the resolution of complex technical incidents.
• You keep the customer's impact of technical incidents front and centre.
• You're well versed in ITIL practices and hold qualifications in this space.
• You don't stop at incident resolution and are experienced in root cause analysis techniques.
• You're used to working with data, spotting trends, and taking proactive actions to address them.

About The Role:

• Own, manage, and continually improve the Incident & Problem management policies, processes, and procedures.
• Manage and drive the progression of high-priority and escalated incidents with a focus on proactive stakeholder communication, technical progression, and SLA adherence.
• Facilitate root cause analysis of problem records using various techniques.
• Use data, reporting, and trending to identify areas of repeating incidents to raise proactive problem records.

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Created on 26/06/2025 by JR United Kingdom