Major Incident Manager - Banking

JR United Kingdom; Chesterfield; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading company in banking seeks a Major Incident Manager in Chesterfield to oversee the management of high-priority incidents. The ideal candidate will have a strong background in incident management, a solid understanding of ITIL practices, and a proactive approach to problem resolution.

Qualifications

• Strong incident management experience in banking.
• Used to leading technical incident resolution.
• Experience with data analysis and trend spotting.

Responsibilities

• Own and improve Incident & Problem management processes.
• Manage high priority incidents and stakeholder communication.
• Facilitate root cause analysis across problem records.

Skills

Incident process skills

Clear communication

Root cause analysis techniques

Data management

ITIL practices

Education

ITIL qualification

Job description

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Major Incident Manager - Banking, Chesterfield

Client:

Location:

Chesterfield, United Kingdom

Job Category:

Other

EU work permit required: Yes

Job Views:

6

Posted:

26.06.2025

Expiry Date:

10.08.2025

Job Description:

Major Incident Manager - Recent Banking experience

The client is looking for a strong Incident Manager with Incident process skills.

The resource also supports the delivery of exciting backlogs.

About You:

You're passionate and driven about delivering high-quality technology services.

You're a clear and confident communicator and are used to leading diverse teams of people through the resolution of complex technical incidents.

You keep the customer's impact of technical incidents front and centre.

You're well versed in ITIL practices - and have qualifications in this space.

You don't stop at incident resolution - and are experienced in a variety of root cause analysis techniques.

You're used to working with data - spotting trends and taking proactive action to address the cause of them.

About The Role:

Own, manage and continually improve the Incident & Problem management policies, processes and procedures.

Manage and drive the progression of high priority and escalated incidents - with focus on proactive stakeholder communication, technical progression and SLA adherence.

Facilitate root cause analysis of problem records using a variety of techniques.

Use data, reporting and trending to identify areas of repeating incidents to raise proactive problem records.