Major Incident Manager - Banking

JR United Kingdom; Sheffield; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading company is seeking a Major Incident Manager in Sheffield to oversee incident management within the banking sector. The successful candidate will enhance processes and lead diverse teams, focusing on effective problem resolution and stakeholder communication. This position demands strong ITIL knowledge and proven experience in managing technical incidents.

Qualifications

• Recent banking experience is essential.
• Experienced in root cause analysis techniques.
• Proactive in spotting data trends related to incidents.

Responsibilities

• Own and improve Incident & Problem management policies.
• Manage high priority incidents with proactive communication.
• Facilitate root cause analysis for recurring issues.

Skills

Communication

Technical Incident Resolution

Data Analysis

Education

ITIL Certification

Job description

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Major Incident Manager - Banking, Sheffield, South Yorkshire

Client:

Location:

Sheffield, South Yorkshire, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

Job Views:

6

Posted:

26.06.2025

Expiry Date:

10.08.2025

Job Description:

Major Incident Manager - Recent Banking experience

The client is looking for a strong Incident Manager with incident process skills.

The resource also supports the delivery of exciting backlogs.

About You:

• You're passionate and driven about delivering high-quality technology services.
• You're a clear and confident communicator and are used to leading diverse teams of people through the resolution of complex technical incidents.
• You keep the customer's impact of technical incidents front and centre.
• You're well versed in ITIL practices - and have qualifications in this space.
• You don't stop at incident resolution - and are experienced in a variety of root cause analysis techniques.
• You're used to working with data - spotting trends and taking proactive action to address the cause of them.

About The Role:

• Own, manage and continually improve the Incident & Problem management policies, processes and procedures.
• Manage and drive the progression of high priority and escalated incidents - with focus on proactive stakeholder communication, technical progression and SLA adherence.
• Facilitate root cause analysis of problem records using a variety of techniques.
• Use data, reporting and trending to identify areas of repeating incidents to raise proactive problem records.