Major Incident Manager - Banking

JR United Kingdom; Stevenage; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading banking client is seeking a Major Incident Manager in Stevenage to enhance incident management processes and lead diverse teams through technical challenges. The ideal candidate will have a strong background in ITIL practices, data analysis, and proven incident management experience. This role is essential in ensuring service delivery and customer satisfaction during critical incidents, offering a rewarding opportunity within a dynamic environment.

Qualifications

• Strong background in incident management and communication.
• Experienced in ITIL practices and root cause analysis techniques.
• Ability to analyze data and identify trends proactively.

Responsibilities

• Own and improve Incident & Problem management processes.
• Drive progression of high priority incidents with stakeholders.
• Facilitate root cause analysis to prevent recurring issues.

Skills

Incident Management

Stakeholder Communication

Data Analysis

ITIL Practices

Root Cause Analysis

Education

Relevant ITIL qualifications

Job description

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Major Incident Manager - Banking, Stevenage

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EU work permit required:

Yes

Job Views:

5

Posted:

26.06.2025

Expiry Date:

10.08.2025

Job Description:

Major Incident Manager - Recent Banking experience

The client is looking for a strong Incident Manager with incident process skills.

The resource also supports the delivery of exciting backlogs.

About You:

• You're passionate and driven about delivering high-quality technology services.
• You're a clear and confident communicator and are used to leading diverse teams through complex technical incidents.
• You keep the customer's impact front and center of technical incidents.
• You're well versed in ITIL practices and have relevant qualifications.
• You are experienced in root cause analysis techniques.
• You are used to working with data, spotting trends, and taking proactive measures.

About The Role:

• Own, manage, and improve Incident & Problem management policies, processes, and procedures.
• Manage and drive the progression of high priority and escalated incidents, focusing on stakeholder communication, technical progression, and SLA adherence.
• Facilitate root cause analysis of problem records using various techniques.
• Use data, reporting, and trending to identify recurring incidents and raise proactive problem records.