Major Incident Manager - Banking

JR United Kingdom; Peterborough; On-site; GBP 50,000 - 75,000; Full time

Job summary

A leading company in the technology sector is seeking a Major Incident Manager with recent experience in banking to oversee incident management processes. The role involves ensuring high-quality service delivery, leading teams through technical incidents, and utilizing data for proactive problem-solving. The ideal candidate will have strong ITIL qualifications and a customer-focused approach.

Qualifications

• Experience in incident management within banking.
• Proven ability to lead technical teams in crisis situations.
• Strong analytical skills to identify trends.

Responsibilities

• Manage and improve incident management policies.
• Drive high-priority incidents focusing on stakeholder communication.
• Facilitate root cause analysis using various techniques.

Skills

Communication

Incident Management

Root Cause Analysis

Data Analysis

Education

ITIL Certification

Job description

Major Incident Manager - Banking, Peterborough

Client:

Location:

Peterborough, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

6

Posted:

26.06.2025

Expiry Date:

10.08.2025

Job Description:

Major Incident Manager - Recent Banking experience

The client is looking for a strong Incident Manager with incident process skills.

The resource will support the delivery of backlogs.

About You:

• Passionate and driven about delivering high-quality technology services.
• Clear and confident communicator, experienced in leading diverse teams through complex technical incident resolution.
• Customer-focused, prioritizing the impact of technical incidents.
• Well-versed in ITIL practices with relevant qualifications.
• Experienced in root cause analysis techniques.
• Proficient in working with data, spotting trends, and taking proactive measures.

About The Role:

• Own, manage, and improve Incident & Problem management policies, processes, and procedures.
• Manage and drive high-priority and escalated incidents, focusing on stakeholder communication, technical progression, and SLA adherence.
• Facilitate root cause analysis of problem records using various techniques.
• Use data, reporting, and trending to identify recurring incidents and raise proactive problem records.

Additional Notes:

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Created on 26/06/2025 by JR United Kingdom