Major Incident Manager - Banking

JR United Kingdom; Colchester; On-site; GBP 65,000 - 85,000; Full time

Job summary

Une entreprise de premier plan recherche un Major Incident Manager pour rejoindre son équipe en pleine expansion à Colchester. Être responsable de la gestion des incidents et de l'amélioration continue des processus ITIL, vous travaillez dans un environnement dynamique et technique pour assurer une communication efficace et la résolution des incidents critiques.

Qualifications

• Expérience récente dans le secteur bancaire.
• Passion pour la fourniture de services technologiques de haute qualité.
• Habitude de travailler avec des incidents techniques complexes.

Responsibilities

• Gérer et améliorer les politiques de gestion des incidents et des problèmes.
• Faciliter l'analyse des causes profondes des enregistrements de problèmes.
• Utiliser des données pour identifier les zones des incidents récurrents.

Skills

Communication claire

Analyse des causes profondes

Gestion des incidents

Travail avec des données

Education

Qualifications ITIL

Job description

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Major Incident Manager - Banking, Colchester

Location: Colchester, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

4

Posted:

26.06.2025

Expiry Date:

10.08.2025

Job Description:

Major Incident Manager - Recent Banking experience

The client is looking for a strong Incident Manager with Incident process skills.

The resource also supports the delivery of exciting backlogs.

About You:

• You're passionate and driven about delivering high-quality technology services.
• You're a clear and confident communicator and are used to leading diverse teams through the resolution of complex technical incidents.
• You keep the customer's impact of technical incidents front and centre.
• You're well versed in ITIL practices and have qualifications in this space.
• You don't stop at incident resolution and are experienced in a variety of root cause analysis techniques.
• You're used to working with data, spotting trends, and taking proactive action to address their causes.

About The Role:

• Own, manage, and continually improve the Incident & Problem management policies, processes, and procedures.
• Manage and drive the progression of high-priority and escalated incidents, focusing on proactive stakeholder communication, technical progression, and SLA adherence.
• Facilitate root cause analysis of problem records using various techniques.
• Use data, reporting, and trending to identify areas of recurring incidents to raise proactive problem records.