Major Incident Manager - Banking

JR United Kingdom; Doncaster; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading client in the banking sector is looking for a Major Incident Manager based in Doncaster. The ideal candidate will have strong incident management skills, experience in root cause analysis, and a solid understanding of ITIL practices. This role involves managing critical incidents and ensuring quality technical service delivery to customers.

Qualifications

• Strong Incident Manager with recent Banking experience.
• Experienced in root cause analysis techniques.
• Comfortable working with data and spotting trends.

Responsibilities

• Own and manage incident & problem management processes.
• Facilitate root cause analysis using various techniques.
• Manage high-priority incidents with proactive communication.

Skills

Incident management

Root cause analysis

ITIL practices

Data analysis

Technical communication

Education

ITIL certification

Job description

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Major Incident Manager - Banking, Doncaster

Client:

Location: Doncaster, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

5

Posted:

26.06.2025

Expiry Date:

10.08.2025

Job Description:

Major Incident Manager - Recent Banking experience

The client is looking for a strong Incident Manager with incident process skills.

The resource also supports the delivery of exciting backlogs.

About You:

• You're passionate and driven about delivering high-quality technology services.
• You're a clear and confident communicator, used to leading diverse teams through complex technical incident resolution.
• You prioritize the customer's impact of technical incidents.
• You are well-versed in ITIL practices and have relevant qualifications.
• You have experience in root cause analysis techniques.
• You are comfortable working with data, spotting trends, and taking proactive measures.

About The Role:

• Own, manage, and improve incident & problem management policies, processes, and procedures.
• Manage high-priority and escalated incidents with proactive stakeholder communication, technical progression, and SLA adherence.
• Facilitate root cause analysis of problem records using various techniques.
• Use data, reporting, and trending to identify recurring incidents and raise proactive problem records.