Major Incident Manager - Banking

JR United Kingdom; Nottingham; On-site; GBP 50,000 - 75,000; Full time

Job summary

A leading banking client in Nottingham is seeking a Major Incident Manager to oversee incident management processes. The ideal candidate will have strong ITIL qualifications, a passion for technology services, and proven experience in leading teams through complex technical incidents. This role focuses on proactive communication, root cause analysis, and continual improvement in incident management.

Qualifications

• Strong background in incident management and ITIL practices.
• Experience in root cause analysis and proactive incident resolution.
• Effective communication skills for leading teams and stakeholders.

Responsibilities

• Manage and improve incident management policies and processes.
• Drive progression of high-priority incidents with effective communication.
• Facilitate root cause analysis for recurrent problems.

Skills

Incident management

ITIL practices

Communication

Root cause analysis

Data analysis

Education

ITIL Certification

Job description

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Major Incident Manager - Banking, Nottingham

Client:

Location:

Nottingham, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

Job Views:

6

Posted:

26.06.2025

Expiry Date:

10.08.2025

Job Description:

Major Incident Manager - Recent Banking experience

The client is looking for a strong Incident Manager with incident process skills.

The resource also supports the delivery of exciting backlogs.

About You:

You're passionate and driven about delivering high-quality technology services.

You're a clear and confident communicator and are used to leading diverse teams through the resolution of complex technical incidents.

You keep the customer's impact of technical incidents front and centre.

You're well versed in ITIL practices and have qualifications in this space.

You don't stop at incident resolution and are experienced in a variety of root cause analysis techniques.

You're used to working with data—spotting trends and taking proactive action to address their causes.

About The Role:

Own, manage, and continually improve the Incident & Problem management policies, processes, and procedures.

Manage and drive the progression of high-priority and escalated incidents—focusing on proactive stakeholder communication, technical progression, and SLA adherence.

Facilitate root cause analysis of problem records using various techniques.

Use data, reporting, and trending to identify areas of recurrent incidents to raise proactive problem records.