Major Incident Manager - Banking

JR United Kingdom; Maidstone; On-site; GBP 45,000 - 70,000; Full time

Job summary

A leading company in the banking sector is seeking a Major Incident Manager in Maidstone. The role involves managing incidents, improving processes, and utilizing ITIL practices to deliver high-quality services. We are looking for a proactive leader experienced in incident resolution and root cause analysis.

Qualifications

• Experience as an Incident Manager in a banking environment.
• Ability to communicate clearly and lead teams.
• Skilled in managing high-priority incidents and resolving complex issues.

Responsibilities

• Own and enhance Incident & Problem management processes.
• Drive the resolution of high priority incidents.
• Conduct root cause analysis and manage problem records.

Skills

Incident process skills

ITIL practices

Root cause analysis

Data usage

Communication

Education

ITIL qualification

Job description

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Major Incident Manager - Banking, Maidstone

Location: Maidstone, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

6

Posted:

26.06.2025

Expiry Date:

10.08.2025

Job Description:

Major Incident Manager - Recent Banking experience

The client is looking for a strong Incident Manager with Incident process skills.

The resource also supports the delivery of exciting backlogs.

About You:

• You're passionate and driven about delivering high-quality technology services.
• You're a clear and confident communicator and are used to leading diverse teams of people through the resolution of complex technical incidents.
• You keep the customer's impact of technical incidents front and centre.
• You're well versed in ITIL practices - and have qualifications in this space.
• You don't stop at incident resolution - and are experienced in a variety of root cause analysis techniques.
• You're used to working with data - spotting trends and taking proactive action to address the cause of them.

About The Role:

• Own, manage and continually improve the Incident & Problem management policies, processes and procedures.
• Manage and drive the progression of high priority and escalated incidents - with focus on proactive stakeholder communication, technical progression and SLA adherence.
• Facilitate root cause analysis of problem records using a variety of techniques.
• Use data, reporting and trending to identify areas of repeating incidents to raise proactive problem records.