Major Incident Manager - Banking

JR United Kingdom; Brighton; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading company in the banking sector is seeking a Major Incident Manager in Brighton. The ideal candidate will be passionate about high-quality service delivery, experienced in incident management, and skilled in ITIL practices. You'll play a crucial role in managing incident processes, ensuring stakeholder communication, and improving policies for incident management. This is an exciting opportunity to contribute to a dynamic environment in the banking sector.

Qualifications

• Passionate about delivering high-quality technology services.
• Clear and confident communicator, skilled in leading teams through technical incidents.
• Experienced in using data to spot trends and take proactive action.

Responsibilities

• Own and improve incident & problem management policies and procedures.
• Manage high-priority incidents with focus on communication and SLA adherence.
• Facilitate root cause analysis using various techniques.

Skills

Incident Management

Root Cause Analysis

Stakeholder Communication

ITIL Practices

Data Analysis

Education

ITIL Certification

Job description

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Major Incident Manager - Banking, Brighton

Client:

Location:

Brighton, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

Job Views:

5

Posted:

26.06.2025

Expiry Date:

10.08.2025

Job Description:

Major Incident Manager - Recent Banking experience

The client is looking for a strong Incident Manager with incident process skills.

The resource also supports the delivery of exciting backlogs.

About You:

• You're passionate and driven about delivering high-quality technology services.
• You're a clear and confident communicator and are used to leading diverse teams through complex technical incidents.
• You keep the customer's impact of technical incidents front and centre.
• You're well versed in ITIL practices and have qualifications in this space.
• You are experienced in root cause analysis techniques.
• You are used to working with data—spotting trends and taking proactive action.

About The Role:

• Own, manage, and continually improve incident & problem management policies, processes, and procedures.
• Manage and drive the progression of high-priority and escalated incidents, focusing on stakeholder communication, technical progression, and SLA adherence.
• Facilitate root cause analysis of problem records using various techniques.
• Use data, reporting, and trending to identify recurring incidents and raise proactive problem records.