Major Incident Manager - Banking

JR United Kingdom; Crawley; On-site; GBP 55,000 - 80,000; Full time

Job summary

A leading company in banking is in search of a Major Incident Manager to oversee incident management processes, ensuring high-quality technology services and adherence to SLAs. This role demands a skilled communicator capable of managing diverse teams through technical incidents and implementing effective root cause analysis.

Qualifications

• Strong background in incident management with recent banking experience is crucial.
• Passionate about delivering high-quality technology services.
• Experience in managing escalated incidents with a focus on communication and technical progression.

Responsibilities

• Manage and improve incident and problem management policies and processes.
• Drive high-priority incidents with focus on SLA adherence.
• Facilitate root cause analysis using data trending.

Skills

Incident process skills

Clear communication

Root cause analysis

Data proficiency

Education

ITIL qualifications

Job description

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Major Incident Manager - Banking, Crawley, West Sussex

Client: [Client details not provided]

Location: Crawley, West Sussex, United Kingdom

Job Category: Other

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EU work permit required: Yes

Job Views:

5

Posted:

26.06.2025

Expiry Date:

10.08.2025

Job Description:

Major Incident Manager - Recent Banking experience

The client is looking for a strong Incident Manager with incident process skills.

The resource will support the delivery of backlogs.

About You:

• Passionate and driven about delivering high-quality technology services.
• Clear and confident communicator, used to leading diverse teams through complex technical incidents.
• Customer impact of technical incidents is a priority.
• Well versed in ITIL practices and holds relevant qualifications.
• Experienced in root cause analysis techniques.
• Proficient in working with data, spotting trends, and taking proactive measures.

About The Role:

• Own, manage, and improve incident & problem management policies, processes, and procedures.
• Manage and drive high-priority and escalated incidents with focus on communication, technical progression, and SLA adherence.
• Facilitate root cause analysis of problem records.
• Use data and trending to identify recurring incidents and raise proactive problem records.