Major Incident Manager - Banking

JR United Kingdom; Dartford; On-site; GBP 45,000 - 70,000; Full time

Job summary

A leading company in the banking sector is seeking a Major Incident Manager passionate about delivering high-quality technology services. This role entails owning, managing, and improving incident management processes while driving the resolution of high-priority incidents. The ideal candidate will have a strong background in ITIL practices and experience in data analysis to proactively address technical incidents.

Qualifications

• Proven experience in incident management within the banking sector.
• Strong analytical skills and ability to use data for proactive measures.
• Effective communicator experienced in leading diverse teams.

Responsibilities

• Own and improve incident management processes.
• Manage high-priority incidents ensuring SLA adherence.
• Facilitate root cause analysis for recurring issues.

Skills

Incident management

ITIL practices

Root cause analysis

Data analysis

Communication

Education

ITIL certification

Job description

Social network you want to login/join with:

col-narrow-left

Client:

Location:

dartford, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Views:

6

Posted:

26.06.2025

Expiry Date:

10.08.2025

col-wide

Job Description:

Major Incident Manager - Recent Banking experience

The client is looking for a strong Incident Manager with Incident process skills.

The resource also supports the delivery of exciting backlogs.

About You:

You're passionate and driven about delivering high-quality technology services.

You're a clear and confident communicator and are used to leading diverse teams of people through the resolution of complex technical incidents.

You keep the customer's impact of technical incidents front and centre.

You're well versed in ITIL practices - and have qualifications in this space.

You don't stop at incident resolution - and are experienced in a variety of root cause analysis techniques.

You're used to working with data - spotting trends and taking proactive action to address the cause of them.

About The Role:

Own, manage and continually improve the Incident & Problem management policies, processes and procedures.

Manage and drive the progression of high priority and escalated incidents - with focus on proactive stakeholder communication, technical progression and SLA adherence

Facilitate root cause analysis of problem records using a variety of techniques

Use data, reporting and trending to identify areas of repeating incidents to raise proactive problem records