Major Incident Manager - Banking

JR United Kingdom; London; On-site; GBP 55,000 - 80,000; Full time

Job summary

A leading company in the banking sector is seeking a Major Incident Manager to enhance their incident management processes. The ideal candidate will have strong ITIL knowledge, experience in incident resolution, and data-driven decision-making skills. This role involves managing complex incidents, facilitating root cause analyses, and continually improving service delivery. Join a dynamic team dedicated to high-quality technology services and proactive incident management.

Qualifications

• Strong incident management skills with a focus on resolution and root cause analysis.
• Experience with leading teams through complex incidents.
• Proficient in data analysis for proactive incident management.

Responsibilities

• Own and manage incident & problem management processes.
• Drive escalation of high-priority incidents with stakeholder communication.
• Facilitate root cause analysis and use data to address recurring issues.

Skills

Incident Management

Root Cause Analysis

ITIL Practices

Data Analysis

Communication

Education

ITIL Certification

Job description

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Major Incident Manager - Banking, United Kingdom

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EU work permit required: Yes

Job Views: 5

Posted: 26.06.2025

Expiry Date: 10.08.2025

Job Description:

Major Incident Manager - Recent Banking experience

The client is looking for a strong Incident Manager with incident process skills.

The resource also supports the delivery of exciting backlogs.

About You:

• You're passionate and driven about delivering high-quality technology services.
• You're a clear and confident communicator and are used to leading diverse teams through the resolution of complex technical incidents.
• You keep the customer's impact of technical incidents front and centre.
• You're well versed in ITIL practices and have qualifications in this space.
• You don't stop at incident resolution and are experienced in root cause analysis techniques.
• You're used to working with data—spotting trends and taking proactive actions.

About The Role:

• Own, manage, and continually improve the Incident & Problem management policies, processes, and procedures.
• Manage and drive the progression of high-priority and escalated incidents, focusing on proactive stakeholder communication, technical progression, and SLA adherence.
• Facilitate root cause analysis of problem records using various techniques.
• Use data, reporting, and trending to identify areas of repeating incidents to raise proactive problem records.