Major Incident Manager - Banking

JR United Kingdom; Lincoln; On-site; GBP 45,000 - 70,000; Full time

Job summary

A leading company in banking is seeking a Major Incident Manager in Lincoln to enhance its incident management processes. The ideal candidate will be skilled in ITIL practices, possess strong communication abilities, and be experienced in root cause analysis. This role focuses on proactive stakeholder management and improving service delivery quality.

Qualifications

• Strong experience in Incident Management.
• Passionate about delivering high-quality technology services.
• Experience in leading diverse teams through complex technical incidents.

Responsibilities

• Own and improve Incident & Problem management policies and procedures.
• Manage high priority and escalated incidents focusing on communication and SLA adherence.
• Facilitate root cause analysis using various techniques.

Skills

Incident process skills

ITIL practices

Data analysis

Root cause analysis techniques

Communication

Education

ITIL certification

Job description

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Major Incident Manager - Banking, Lincoln

Location: Lincoln, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

5

Posted:

26.06.2025

Expiry Date:

10.08.2025

Job Description:

Major Incident Manager - Recent Banking experience

The client is looking for a strong Incident Manager with Incident process skills.

The resource also supports the delivery of exciting backlogs.

About You:

• You're passionate and driven about delivering high-quality technology services.
• You're a clear and confident communicator and are used to leading diverse teams through the resolution of complex technical incidents.
• You keep the customer's impact of technical incidents front and centre.
• You're well versed in ITIL practices and have qualifications in this space.
• You don't stop at incident resolution and are experienced in a variety of root cause analysis techniques.
• You're used to working with data - spotting trends and taking proactive action to address their causes.

About The Role:

• Own, manage and continually improve the Incident & Problem management policies, processes, and procedures.
• Manage and drive the progression of high priority and escalated incidents with a focus on proactive stakeholder communication, technical progression, and SLA adherence.
• Facilitate root cause analysis of problem records using a variety of techniques.
• Use data, reporting, and trending to identify areas of repeating incidents to raise proactive problem records.