Major Incident Manager - Banking

JR United Kingdom; Telford; On-site; GBP 50,000 - 75,000; Full time

Job summary

A leading company in the banking sector is looking for a Major Incident Manager to oversee incident management processes in Telford. The ideal candidate will have strong ITIL qualifications and a proven track record in managing technical incidents, ensuring high-quality service delivery and effective communication across diverse teams. This role requires a proactive approach to incident resolution and a focus on customer impact.

Qualifications

• Strong experience in Major Incident Management within banking.
• Proficient in root cause analysis and data handling.
• Well-versed in ITIL practices.

Responsibilities

• Own and improve Incident & Problem management policies.
• Manage high-priority incidents with a focus on communication.
• Facilitate root cause analysis for problem records.

Skills

Incident process skills

Clear communication

Customer focus

ITIL practices

Root cause analysis

Data analysis

Education

Relevant ITIL qualifications

Job description

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Major Incident Manager - Banking, Telford

Location: Telford, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

5

Posted:

26.06.2025

Expiry Date:

10.08.2025

Job Description:

Major Incident Manager - Recent Banking experience

The client is seeking a strong Incident Manager with incident process skills to support the delivery of backlogs.

About You:

• Passionate and driven about delivering high-quality technology services.
• Clear and confident communicator, experienced in leading diverse teams through complex technical incidents.
• Customer-focused, aware of the impact of technical incidents.
• Well-versed in ITIL practices with relevant qualifications.
• Experienced in root cause analysis techniques.
• Proficient in working with data, spotting trends, and taking proactive measures.

About The Role:

• Own, manage, and improve Incident & Problem management policies, processes, and procedures.
• Manage and drive high-priority and escalated incidents, focusing on stakeholder communication, technical progression, and SLA adherence.
• Facilitate root cause analysis of problem records using various techniques.
• Use data, reporting, and trending to identify areas of recurring incidents and raise proactive problem records.