Major Incident Manager - Banking

JR United Kingdom; Ipswich; On-site; GBP 50,000 - 80,000; Full time

Job summary

A leading company in the banking sector seeks a Major Incident Manager in Ipswich. This pivotal role involves leading incident management efforts, improving processes, and ensuring effective resolution of high-priority incidents while adhering to ITIL practices. The ideal candidate possesses a passion for high-quality service delivery and strong analytical skills.

Qualifications

• Experience in leading teams through technical incidents.
• Comfortable working with data to identify trends.
• Passionate about delivering high-quality technology services.

Responsibilities

• Own and improve Incident & Problem management policies.
• Manage high-priority incidents with proactive communication.
• Facilitate root cause analysis of problem records.

Skills

Incident process skills

Clear communication

Root cause analysis techniques

Data analysis

ITIL practices

Education

Relevant ITIL qualifications

Job description

Major Incident Manager - Banking, Ipswich

Client:

Location:

Job Category:

Other

EU work permit required:

Yes

Job Views:

5

Posted:

26.06.2025

Expiry Date:

10.08.2025

Job Description:

Major Incident Manager - Recent Banking experience

The client is seeking a skilled Incident Manager with strong incident process skills.

This role involves supporting the delivery of backlogs and managing incident resolution effectively.

About You:

• You are passionate and driven about delivering high-quality technology services.
• You are a clear and confident communicator, experienced in leading diverse teams through complex technical incidents.
• You prioritize the customer's impact during incident management.
• You are well-versed in ITIL practices and hold relevant qualifications.
• You have experience in root cause analysis techniques beyond incident resolution.
• You are comfortable working with data to identify trends and take proactive measures.

About The Role:

• Own and improve Incident & Problem management policies, processes, and procedures.
• Manage high-priority and escalated incidents with proactive communication, technical progression, and SLA adherence.
• Facilitate root cause analysis of problem records using various techniques.
• Use data, reporting, and trending to identify recurring incidents and raise proactive problem records.