Major Incident Manager - Banking

JR United Kingdom; Portsmouth; On-site; GBP 50,000 - 75,000; Full time

Job summary

A leading technology firm is seeking a Major Incident Manager to oversee incident management processes and drive improvements. You will need strong communication skills and a solid grounding in ITIL practices to manage technical incidents effectively and enhance service delivery. This role offers a chance to lead diverse teams in complex environments, ensuring customer impact is prioritized throughout incident resolution. If you are driven and passionate about technology services, this is your opportunity.

Qualifications

• Skilled in managing complex technical incidents.
• Passionate about delivering high-quality technology services.
• Experienced in leading diverse teams.

Responsibilities

• Improve incident and problem management processes.
• Manage high-priority incidents and SLA adherence.
• Facilitate root cause analysis using various techniques.

Skills

Incident Process Skills

Communication

Root Cause Analysis

Data Analysis

Education

ITIL Qualifications

Job description

Major Incident Manager - Recent Banking experience

The client is seeking a skilled Incident Manager with strong incident process skills.

This role involves supporting the delivery of exciting backlogs.

About You:

• You are passionate and driven about delivering high-quality technology services.
• You are a clear and confident communicator, experienced in leading diverse teams through complex technical incident resolution.
• You prioritize customer impact during technical incidents.
• You are well-versed in ITIL practices and hold relevant qualifications.
• You go beyond incident resolution, applying various root cause analysis techniques.
• You are experienced in working with data, identifying trends, and taking proactive measures.

About The Role:

• Own and continually improve incident and problem management policies, processes, and procedures.
• Manage and drive the progression of high-priority and escalated incidents, focusing on proactive stakeholder communication, technical progression, and SLA adherence.
• Facilitate root cause analysis of problem records using various techniques.
• Use data, reporting, and trending to identify recurring incidents and raise proactive problem records.