Major Incident Manager - Banking

JR United Kingdom; Basingstoke; On-site; GBP 45,000 - 70,000; Full time

Job summary

A leading company is seeking a Major Incident Manager with recent banking experience to enhance their incident management processes. This role requires strong communication skills and technical expertise in ITIL practices. You will be responsible for managing high-priority incidents, facilitating root cause analyses, and identifying trends through data analysis, ensuring the seamless delivery of technology services.

Qualifications

• Experience in managing technical incidents and supporting teams.
• Strong analytical skills with a focus on customer impact.
• Proven experience in leading diverse teams.

Responsibilities

• Manage and improve incident management processes.
• Drive progression of escalated incidents and communicate with stakeholders.
• Perform root cause analysis and identify trends in incidents.

Skills

Incident management

Root cause analysis

Clear communication

Data analysis

ITIL practices

Education

Relevant ITIL qualifications

Job description

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Job Views:

5

Posted:

26.06.2025

Expiry Date:

10.08.2025

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Job Description:

Major Incident Manager - Recent Banking experience

The client is looking for a strong Incident Manager with incident process skills.

The resource will support the delivery of exciting backlogs.

About You:

• You're passionate and driven about delivering high-quality technology services.
• You're a clear and confident communicator, used to leading diverse teams through the resolution of complex technical incidents.
• You prioritize the customer's impact of technical incidents.
• You're well-versed in ITIL practices and hold relevant qualifications.
• You have experience in root cause analysis techniques.
• You are comfortable working with data, spotting trends, and taking proactive actions.

About The Role:

• Own, manage, and improve incident & problem management policies, processes, and procedures.
• Manage and drive the progression of high-priority and escalated incidents, focusing on stakeholder communication, technical progression, and SLA adherence.
• Facilitate root cause analysis of problem records using various techniques.
• Use data, reporting, and trending to identify areas of recurring incidents and raise proactive problem records.