Major Incident Manager - Banking

JR United Kingdom; Bournemouth; On-site; GBP 60,000 - 90,000; Full time

Job summary

A top client within the banking sector seeks a Major Incident Manager to lead incident management initiatives. You will actively work to enhance processes and facilitate the resolution of critical incidents, focusing on ITIL practices and effective communication. The role emphasizes a data-driven approach to root cause analysis and continuous improvement.

Qualifications

• Strong experience in incident management, particularly in banking.
• ITIL qualifications are essential.
• Experience with root cause analysis techniques.

Responsibilities

• Manage and improve the Incident & Problem management processes.
• Drive the resolution of high priority incidents with effective communication.
• Facilitate root cause analysis and identify trends for proactive solutions.

Skills

Incident Management

Root Cause Analysis

ITIL Practices

Data Analysis

Stakeholder Communication

Job description

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Major Incident Manager - Banking, Bournemouth

Client:

Location:

Bournemouth, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

Job Views:

4

Posted:

26.06.2025

Expiry Date:

10.08.2025

Job Description:

Major Incident Manager - Recent Banking experience

The client is looking for a strong Incident Manager with incident process skills.

The resource also supports the delivery of exciting backlogs.

About You:

• You're passionate and driven about delivering high-quality technology services.
• You're a clear and confident communicator and are used to leading diverse teams of people through the resolution of complex technical incidents.
• You keep the customer's impact of technical incidents front and centre.
• You're well versed in ITIL practices - and have qualifications in this space.
• You don't stop at incident resolution - and are experienced in a variety of root cause analysis techniques.
• You're used to working with data - spotting trends and taking proactive action to address the cause of them.

About The Role:

• Own, manage and continually improve the Incident & Problem management policies, processes and procedures.
• Manage and drive the progression of high priority and escalated incidents - with focus on proactive stakeholder communication, technical progression and SLA adherence.
• Facilitate root cause analysis of problem records using a variety of techniques.
• Use data, reporting and trending to identify areas of repeating incidents to raise proactive problem records.