Major Account Sales & Operations Coordinator

GAP Group Ltd.; Glasgow; Hybrid; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Generous holidays

Life Assurance

Wellness support

Job summary

GAP Group is seeking a proactive coordinator at our Glasgow Head Office to connect Major Account customers with GAP Group, ensuring hires and sales run smoothly, SLA targets met, and timelines never slip. The role demands organization, clear communication, and the ability to handle high volumes of requests using CloudSuite ERP.

You’ll collaborate across divisions, suppliers, and depots to keep operations efficient and customer-focused.

Qualifications

• Experience in fast-paced admin or coordination roles in hire, logistics, or construction.
• Excellent communication and collaborative mindset.
• Proficient use of ERP/CRM systems to manage tasks and pricing.
• Ability to manage multiple priorities and meet deadlines.

Responsibilities

• Identifying additional hire needs to support customer projects and drive efficiency.
• Coordinating hire and sales activity across GAP divisions and external suppliers for Major Account customers.
• Handling high volumes of calls and emails with speed and professionalism, meeting SLA response targets.
• Using CloudSuite ERP to process contracts, quotations, and ensure accurate pricing and plant availability.
• Managing customer enquiries, off-hires, and breakdowns with clear communication and attention to detail.
• Supporting rehire activity by sourcing equipment externally and negotiating best rates.
• Maintaining strong relationships with depots, suppliers, and account managers to keep operations running smoothly.

Skills

Coordination

Customer communication

ERP/CRM systems

Time management

Tools

CloudSuite ERP

Job description

GAP Group is seeking a proactive coordinator at our Glasgow Head Office to connect Major Account customers with GAP Group, ensuring hires and sales run smoothly, SLA targets met, and timelines never slip. The role demands organization, clear communication, and the ability to handle high volumes of requests using CloudSuite ERP.

You’ll collaborate across divisions, suppliers, and depots to keep operations efficient and customer-focused.