Major Account Customer Hire & Sales Coordinator

GAP Group Ltd.; Glasgow; Hybrid; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Generous holidays

Life Assurance

Wellness support

Job summary

GAP Group is seeking a proactive coordinator at our Glasgow Head Office to connect Major Account customers with GAP Group, ensuring hires and sales run smoothly, SLA targets met, and timelines never slip. The role demands organization, clear communication, and the ability to handle high volumes of requests using CloudSuite ERP.

You’ll collaborate across divisions, suppliers, and depots to keep operations efficient and customer-focused.

Qualifications

• Experience in fast-paced admin or coordination roles in hire, logistics, or construction.
• Excellent communication and collaborative mindset.
• Proficient use of ERP/CRM systems to manage tasks and pricing.
• Ability to manage multiple priorities and meet deadlines.

Responsibilities

• Identifying additional hire needs to support customer projects and drive efficiency.
• Coordinating hire and sales activity across GAP divisions and external suppliers for Major Account customers.
• Handling high volumes of calls and emails with speed and professionalism, meeting SLA response targets.
• Using CloudSuite ERP to process contracts, quotations, and ensure accurate pricing and plant availability.
• Managing customer enquiries, off-hires, and breakdowns with clear communication and attention to detail.
• Supporting rehire activity by sourcing equipment externally and negotiating best rates.
• Maintaining strong relationships with depots, suppliers, and account managers to keep operations running smoothly.

Skills

Coordination

Customer communication

ERP/CRM systems

Time management

Tools

CloudSuite ERP

Job description

Division

Head Office - GAP One

Contract type

Permanent Full Time

Contract hours

40.25

Location

25 Tyndrum Street, Glasgow, G4 0JY

United Kingdom, Scotland, GAP ONE

Number of positions to be provided

1

About the role

Are you ready to bring your energy, precision, and people skills to a fast-paced coordination role at the heart of our Glasgow Head Office? You'll be the key link between selected Major Account customers and GAP Group—ensuring every hire and sale runs smoothly, SLAs are met, and timelines are never missed. From managing complex requests across multiple divisions to keeping communication sharp and service outstanding, you'll play a vital role in delivering the experience our customers rely on.

If you're highly organised, detail-driven, thrive in a busy team environment, and take pride in delivering excellent service—this could be the role for you.

What You'll Be Doing

• Identifying additional hire needs to support customer projects and drive efficiency
• Coordinating hire and sales activity across GAP divisions and external suppliers for Major Account customers
• Handling high volumes of calls and emails with speed and professionalism, meeting SLA response targets
• Using CloudSuite ERP to process contracts, quotations, and ensure accurate pricing and plant availability
• Managing customer enquiries, off-hires, and breakdowns with clear communication and attention to detail
• Supporting rehire activity by sourcing equipment externally and negotiating best rates
• Maintaining strong relationships with depots, suppliers, and account managers to keep operations running smoothly

About You

What You'll Bring

You’ll bring a sharp eye for detail, a calm approach under pressure, and a commitment to great service, along with:

• Experience in a fast-paced admin or coordination role—ideally in hire, logistics, or construction
• Excellent communication skills and a collaborative mindset
• Confidence using ERP or CRM systems to manage tasks and maintain accuracy
• A proactive attitude and the ability to manage multiple priorities
• A team-first approach and a focus on meeting deadlines

About Us

You'll be joining an industry leader that's growing and genuinely committed to your success, backed by our core values of Communication, One Team, Dedication, and Efficiency. At GAP, we're proud to be the UK's leading equipment hire provider—supporting projects big and small across construction, infrastructure, events, and more. With nearly 200 locations nationwide and a wide range of specialist divisions, we offer exciting opportunities in everything from Plant and Tools to Lifting, Survey, Environmental, and Event Services.

At GAP Group, we're a family-run business with over 50 years of experience—and we do things the right way. We invest in our people from day one, offering tailored training, clear development paths, and a supportive culture that puts you first. As an independent company, we make fast, smart decisions that back our team 100%. Enjoy generous holidays, Life Assurance, and wellness support, all while building a career that truly matters.

If you're ready to feel valued and grow with us, we'd love to hear from you.

We're proud to be an Equal Opportunities employer and embrace the unique contributions each individual brings—regardless of gender, age, disability, race, sexual orientation, religion, or background. We promote inclusivity, respect, and good working practices to help every employee thrive and perform at their best.