Customer Hire and Sales Coordinator

GAP Group Limited; Wellingborough; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Competitive salary and bonus scheme

Up to 25 days annual leave plus bank H

Option to buy up to 5 days additional

Job summary

GAP Group Limited is seeking a Customer Hire and Sales Coordinator to manage key customer relationships, coordinate with depots and identify sales opportunities. You will handle invoicing queries and develop performance reports in a busy desk-based role.

The role requires solid administration skills, the ability to work quickly, and a customer-focused mindset to support Major Account activities and ongoing growth.

Qualifications

• Significant experience in a customer service role, preferably in hire or construction industries.
• Ability to work in a fast-paced environment while building relationships with internal and external stakeholders.
• Excellent administration skills with attention to detail.
• Driving licence is preferred but not essential.

Responsibilities

• Handle customer queries and liaise with GAP Group depots to meet customer requirements.
• Identify opportunities for sales growth within the Major Account; support invoicing and credit query handling.
• Collate weekly KPI data and produce performance reports as required.

Skills

Customer service

MS Office

Relationship building

Detail oriented

Tools

MS Excel

Job description

Based on the hire desk in our customer office, the Customer Hire and Sales Coordinator is responsible for ensuring that all business between our Major Account customer and GAP Group is carried out in an efficient and effective manner.

This is a fast-paced role where you will be responsible for managing customer queries, liaising with GAP Group depots to ensure the customer's requirements are being met and identifying opportunities for sales growth. This is a varied and challenging role which will involve managing invoice and credit queries, collating weekly KPI data and producing performance reports when required.

Successful applicants should demonstrate the following:

• Significant experience working within a customer service role, preferably within the Construction/Hire industry.
• Ability to work effectively within a fast-paced environment whilst building strong relationships with both internal and external stakeholders.
• Excellent administration skills with experience using MS Office packages and strong attention to detail.
• Driving licence is preferred but not essential.

About Us

GAP Hire Solutions now has 10 divisions offering the hire of equipment throughout the UK. We're looking to recruit the best talent the industry has to offer to help us grow even further. As a GAP employee, you'll enjoy loads of benefits such as profit share, loyalty holidays and a staff social fund. Our in-house Learning & Development Team are dedicated to giving you the skills you need to be your best and as a company we are always keen to promote internally.

Benefits include:

• Competitive salary and bonus scheme
• Up to 25 days annual leave plus bank holidays
• The option to buy up to 5 days additional leave
• Contributory Pension Scheme
• Employee Welfare Fund (Company-funded social events)
• Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab, Eye Tests)

GAP GROUP IS AN EQUAL OPPORTUNITIES EMPLOYER