Major Account Customer Hire & Sales Coordinator

GAP Group; Glasgow; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Generous holidays

Life Assurance

Wellness support

Job summary

GAP Group in Glasgow is seeking a Customer Hire & Sales Coordinator to sit at the heart of our Head Office. You will link Major Account customers with GAP, ensuring hires and sales run smoothly, SLAs are met, and timelines are never missed.

You’ll manage complex requests across divisions with clear, proactive communication. With a fast-paced environment, you’ll thrive on accuracy and customer service excellence, coordinating across depots and suppliers to keep operations running smoothly and on

Qualifications

• Experience in a fast-paced admin or coordination role—ideally in hire, logistics, or construction.
• Excellent communication skills and a collaborative mindset.
• Confidence using ERP or CRM systems to manage tasks and maintain accuracy.
• A proactive attitude and the ability to manage multiple priorities.
• A team-first approach and a focus on meeting deadlines.

Responsibilities

• Identifying additional hire needs to support customer projects and drive efficiency.
• Coordinating hire and sales activity across GAP divisions and external suppliers for Major Account customers.
• Handling high volumes of calls and emails with speed and professionalism, meeting SLA response targets.
• Using CloudSuite ERP to process contracts, quotations, and ensure accurate pricing and plant availability.
• Managing customer enquiries, off-hires, and breakdowns with clear communication and attention to detail.
• Supporting rehire activity by sourcing equipment externally and negotiating best rates.
• Maintaining strong relationships with depots, suppliers, and account managers to keep operations running smoothly.

Skills

Admin coordination

Hire logistics

CRM/ERP use

Communication

Prioritization

Job description

Customer Hire & Sales Coordinator

Are you ready to bring your energy, precision, and people skills to a fast-paced coordination role at the heart of our Glasgow Head Office? You'll be the key link between selected Major Account customers and GAP Group-ensuring every hire and sale runs smoothly, SLAs are met, and timelines are never missed. From managing complex requests across multiple divisions to keeping communication sharp and service outstanding, you'll play a vital role in delivering the experience our customers rely on.

If you're highly organised, detail-driven, thrive in a busy team environment, and take pride in delivering excellent service-this could be the role for you.

What You'll Be Doing

• Identifying additional hire needs to support customer projects and drive efficiency
• Coordinating hire and sales activity across GAP divisions and external suppliers for Major Account customers
• Handling high volumes of calls and emails with speed and professionalism, meeting SLA response targets
• Using CloudSuite ERP to process contracts, quotations, and ensure accurate pricing and plant availability
• Managing customer enquiries, off-hires, and breakdowns with clear communication and attention to detail
• Supporting rehire activity by sourcing equipment externally and negotiating best rates
• Maintaining strong relationships with depots, suppliers, and account managers to keep operations running smoothly

What You'll Bring

You'll bring a sharp eye for detail, a calm approach under pressure, and a commitment to great service, along with:

• Experience in a fast-paced admin or coordination role-ideally in hire, logistics, or construction
• Excellent communication skills and a collaborative mindset
• Confidence using ERP or CRM systems to manage tasks and maintain accuracy
• A proactive attitude and the ability to manage multiple priorities
• A team-first approach and a focus on meeting deadlines

What We Offer and Why Join Us?

You'll be joining an industry leader that's growing and genuinely committed to your success, backed by our core values of Communication, One Team, Dedication, and Efficiency. At GAP, we're proud to be the UK's leading equipment hire provider-supporting projects big and small across construction, infrastructure, events, and more. With nearly 200 locations nationwide and a wide range of specialist divisions, we offer exciting opportunities in everything from Plant and Tools to Lifting, Survey, Environmental, and Event Services.

At GAP Group, we're a family-run business with over 50 years of experience-and we do things the right way. We invest in our people from day one, offering tailored training, clear development paths, and a supportive culture that puts you first. As an independent company, we make fast, smart decisions that back our team 100%. Enjoy generous holidays, Life Assurance, and wellness support, all while building a career that truly matters. If you're ready to feel valued and grow with us, we'd love to hear from you.

We're proud to be an Equal Opportunities employer and embrace the unique contributions each individual brings-regardless of gender, age, disability, race, sexual orientation, religion, or background. We promote inclusivity, respect, and good working practices to help every employee thrive and perform at their best.