Major Account Sales & Hire Coordinator

GAP Group; Glasgow; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Generous holidays

Life Assurance

Wellness support

Job summary

GAP Group in Glasgow is seeking a Customer Hire & Sales Coordinator to sit at the heart of our Head Office. You will link Major Account customers with GAP, ensuring hires and sales run smoothly, SLAs are met, and timelines are never missed.

You’ll manage complex requests across divisions with clear, proactive communication. With a fast-paced environment, you’ll thrive on accuracy and customer service excellence, coordinating across depots and suppliers to keep operations running smoothly and on

Qualifications

• Experience in a fast-paced admin or coordination role—ideally in hire, logistics, or construction.
• Excellent communication skills and a collaborative mindset.
• Confidence using ERP or CRM systems to manage tasks and maintain accuracy.
• A proactive attitude and the ability to manage multiple priorities.
• A team-first approach and a focus on meeting deadlines.

Responsibilities

• Identifying additional hire needs to support customer projects and drive efficiency.
• Coordinating hire and sales activity across GAP divisions and external suppliers for Major Account customers.
• Handling high volumes of calls and emails with speed and professionalism, meeting SLA response targets.
• Using CloudSuite ERP to process contracts, quotations, and ensure accurate pricing and plant availability.
• Managing customer enquiries, off-hires, and breakdowns with clear communication and attention to detail.
• Supporting rehire activity by sourcing equipment externally and negotiating best rates.
• Maintaining strong relationships with depots, suppliers, and account managers to keep operations running smoothly.

Skills

Admin coordination

Hire logistics

CRM/ERP use

Communication

Prioritization

Job description

GAP Group in Glasgow is seeking a Customer Hire & Sales Coordinator to sit at the heart of our Head Office. You will link Major Account customers with GAP, ensuring hires and sales run smoothly, SLAs are met, and timelines are never missed.

You’ll manage complex requests across divisions with clear, proactive communication. With a fast-paced environment, you’ll thrive on accuracy and customer service excellence, coordinating across depots and suppliers to keep operations running smoothly and on