Maintenance Scheduler

Sellick Partnership; Colchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A recruitment firm is seeking a Repairs and Maintenance Scheduler in Colchester to manage work scheduling for tradespeople. The ideal candidate should have experience in planning and scheduling in a maintenance setting, be adept with CRM systems, and possess strong customer service skills. Key duties include scheduling works, following up on repairs, and addressing emergency issues. This position offers a temporary contract at competitive hourly rates.

Qualifications

• Experience in planning or scheduling engineers in a Maintenance or Repairs setting.
• Familiarity with CRM systems and MS Office.
• Experience in reporting and handling claims related to damp issues.

Responsibilities

• Utilize databases to schedule work for tradespeople.
• Understand skillsets for effective booking of jobs.
• Follow up on repairs and manage customer issues.
• Respond calmly to emergency repairs.

Skills

Planning/Scheduling

CRM systems

MS Office packages

Understanding construction skillsets

Job description

Job Description

Repairs and Maintenance Scheduler

Leicestershire, UK - Office based

£13 - £16.90 per hour

Temporary ongoing contract

Sellick Partnership Ltd are currently recruiting for a Repairs and Maintenance Scheduler to join one of our Leicestershire Housing and Property based clients on a temporary ongoing contract

Daily duties of the Repairs and Maintenance Planner consists of:

• Utilising databases and CRM to scheduling works for tradespeople such as Gas Engineers, Joiners, Plumbers, Electricians and other Construction professionals
• Understanding Construction skillsets and geographical locations to effectively book works for residents
• Follow up repairs raised by customers and jobs that have multiple visits, previous cancellations and no access
• Support the delivery of an excellent customer care service to ensure that customer issues in completed properties are resolved, in particular relating to the rectification of defects and the continuation of the customer journey
• Respond to emergency repairs in a calm manner

Essential requirements of the Repairs and Maintenance Planner:

• Planning/Scheduling engineers in a Maintenance or Repairs setting
• Used CRM systems and MS Office packages
• Experience dealing with reports and claims of Damp and Mo...