Maintenance Operations Coordinator (Service Desk)

Confidential; Peterborough; On-site; GBP 25,000 - 31,000; Full time

Job summary

Confidential is seeking a Maintenance Administrator in Peterborough to support the Service & Maintenance team. You will handle bookings, log reactive maintenance, coordinate engineers, and liaise with clients to ensure service delivery meets expectations.

The role requires strong organisational skills, good IT proficiency (Microsoft Office), and excellent communication. You'll report to the Maintenance Manager and play a key part in keeping maintenance works running smoothly.

Qualifications

• Previous experience in an administration or helpdesk role, ideally within Building Services, Facilities Management, Construction or a similar environment.
• Excellent organisational skills with the ability to prioritise a busy workload.
• Good IT skills, including Microsoft Office.
• Strong communication and customer service skills.
• Experience scheduling engineers or coordinating workloads would be advantageous
• A proactive attitude with excellent attention to detail.

Responsibilities

• Answering incoming telephone calls and responding to customer enquiries.
• Providing general administrative support to the Service & Maintenance team.
• Managing the service inbox and responding to emails.
• Logging reactive maintenance jobs and allocating work to engineers.
• Scheduling engineers and managing daily diaries.
• Booking planned preventative maintenance (PPM) visits.
• Liaising with clients, engineers and subcontractors to coordinate works.
• Updating internal systems with job progress and completion details.
• Ensuring service reports and documentation are completed and filed accurately.

Skills

Administration

Helpdesk

Scheduling

Communication

Microsoft Office

Organisational skills

Job description

Confidential is seeking a Maintenance Administrator in Peterborough to support the Service & Maintenance team. You will handle bookings, log reactive maintenance, coordinate engineers, and liaise with clients to ensure service delivery meets expectations.

The role requires strong organisational skills, good IT proficiency (Microsoft Office), and excellent communication. You'll report to the Maintenance Manager and play a key part in keeping maintenance works running smoothly.