Maintenance Administrator

Confidential; Peterborough; On-site; GBP 25,000 - 31,000; Full time

Job summary

Confidential is seeking a Maintenance Administrator in Peterborough to support the Service & Maintenance team. You will handle bookings, log reactive maintenance, coordinate engineers, and liaise with clients to ensure service delivery meets expectations.

The role requires strong organisational skills, good IT proficiency (Microsoft Office), and excellent communication. You'll report to the Maintenance Manager and play a key part in keeping maintenance works running smoothly.

Qualifications

• Previous experience in an administration or helpdesk role, ideally within Building Services, Facilities Management, Construction or a similar environment.
• Excellent organisational skills with the ability to prioritise a busy workload.
• Good IT skills, including Microsoft Office.
• Strong communication and customer service skills.
• Experience scheduling engineers or coordinating workloads would be advantageous
• A proactive attitude with excellent attention to detail.

Responsibilities

• Answering incoming telephone calls and responding to customer enquiries.
• Providing general administrative support to the Service & Maintenance team.
• Managing the service inbox and responding to emails.
• Logging reactive maintenance jobs and allocating work to engineers.
• Scheduling engineers and managing daily diaries.
• Booking planned preventative maintenance (PPM) visits.
• Liaising with clients, engineers and subcontractors to coordinate works.
• Updating internal systems with job progress and completion details.
• Ensuring service reports and documentation are completed and filed accurately.

Skills

Administration

Helpdesk

Scheduling

Communication

Microsoft Office

Organisational skills

Job description

Job Title: Maintenance Administrator

Location: Peterborough, Cambridgeshire

Salary: Up to 28,000

A specialist M&E contractor providing installation, servicing and maintenance services is looking to strengthen their busy Service & Maintenance team in Peterborough with an experienced Maintenance Administrator.

They provide services to a wide range of clients across a variety of sectors including Commercial, Education, MOJ, Healthcare and Industrial across Cambridgeshire, Bedfordshire and Buckinghamshire.

This is an excellent opportunity for an organised and customer-focused Administrator to join a well-established contractor and play a key role in supporting the day-to-day running of the service department.

Working closely with the Maintenance Manager and engineering team, you'll be responsible for providing administrative support to ensure maintenance works are delivered efficiently and customers receive an excellent level of service.

As the Maintenance Administrator, you will have the following responsibilities:

• Answering incoming telephone calls and responding to customer enquiries.


• Providing general administrative support to the Service & Maintenance team.


• Managing the service inbox and responding to emails.


• Logging reactive maintenance jobs and allocating work to engineers.


• Scheduling engineers and managing daily diaries.


• Booking planned preventative maintenance (PPM) visits.


• Liaising with clients, engineers and subcontractors to coordinate works.


• Updating internal systems with job progress and completion details.


• Ensuring service reports and documentation are completed and filed accurately.

Successful applicants will have the following experience:

• Previous experience in an administration or helpdesk role, ideally within Building Services, Facilities Management, Construction or a similar environment.


• Excellent organisational skills with the ability to prioritise a busy workload.


• Good IT skills, including Microsoft Office.


• Strong communication and customer service skills.


• Experience scheduling engineers or coordinating workloads would be advantageous


• A proactive attitude with excellent attention to detail.