Service & Maintenance Coordinator - Engineering Team

Neos Recruitment Ltd; Milton Keynes; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Career development

Full-time role

Friendly engineering environment

Job summary

Neos Recruitment Ltd in Milton Keynes seeks a Service Administrator to support the service department and engineering team. You will coordinate bookings, maintenance schedules and engineer appointments while liaising with engineers, workshop staff and customers to ensure efficient operations.

The role requires strong organisational and communication skills, experience in service administration, and proficient IT abilities to maintain records and process invoices in a fast-paced environment.

Qualifications

• Prior administrative or coordination experience in a service env.
• Strong organisation and multitasking abilities with attention to detail.
• Excellent verbal and written communication and customer service.
• Proficient IT skills, including MS Office and internal systems.

Responsibilities

• Provide admin support to the service department and engineering team.
• Coordinate service bookings, maintenance schedules and engineer appointments.
• Liaise with field engineers, workshop staff and customers to organise work.
• Answer calls and respond to customer enquiries professionally.
• Maintain service records, job sheets and equipment maintenance docs.
• Process service reports, timesheets, purchase orders and invoices.
• Assist with scheduling maintenance, breakdowns and repairs.
• Monitor outstanding jobs and follow up paperwork.
• Update systems with progress and customer details.
• Support service team with general admin duties.

Skills

Organisational skills

Communication skills

Customer service

IT skills (MS Office)

Tools

Internal databases

Service management systems

Job scheduling systems

Job description

Neos Recruitment Ltd in Milton Keynes seeks a Service Administrator to support the service department and engineering team. You will coordinate bookings, maintenance schedules and engineer appointments while liaising with engineers, workshop staff and customers to ensure efficient operations.

The role requires strong organisational and communication skills, experience in service administration, and proficient IT abilities to maintain records and process invoices in a fast-paced environment.