Engineering Service & Scheduling Coordinator

Confidential; Milton Keynes; On-site; GBP 25,000 - 30,000; Full time

Job summary

Confidential in Milton Keynes is seeking a Service Administrator to support the service department and engineers, coordinating service bookings, maintenance schedules and engineer appointments.

You will liaise with field staff and customers to ensure work is organised efficiently, maintain records and assist with invoicing and documentation. This permanent role offers varied duties within an established engineering business.

Qualifications

• Minimum administrative experience in an office or service environment.
• Strong organisational skills with the ability to prioritise tasks.
• Excellent communication and customer service abilities.
• Proficient IT skills including Microsoft Office and using databases.
• High accuracy and attention to detail when handling records and documents.
• Proactive, independent worker who can also collaborate in a team.

Responsibilities

• Provide administrative support to the service department and engineering team.
• Coordinate service bookings, maintenance schedules and engineer appointments.
• Liaise with field engineers, workshop staff and customers to organise work.
• Answer incoming calls and respond to customer enquiries professionally.
• Maintain accurate service records, job sheets and equipment maintenance documentation.
• Process service reports, timesheets, purchase orders and invoices as required.
• Assist with scheduling planned maintenance, breakdowns and repairs.
• Monitor outstanding jobs and follow up on paperwork.
• Update internal systems with job progress and customer details.

Skills

Organisational skills

Communication skills

IT skills

Customer service

Attention to detail

Tools

MS Office

Internal databases

Job description

Confidential in Milton Keynes is seeking a Service Administrator to support the service department and engineers, coordinating service bookings, maintenance schedules and engineer appointments.

You will liaise with field staff and customers to ensure work is organised efficiently, maintain records and assist with invoicing and documentation. This permanent role offers varied duties within an established engineering business.