Maintenance Assistant

Serco Limited; Norwich; On-site; GBP 23,000 - 28,000; Full time

Job summary

A leading facilities management company is seeking a Maintenance Assistant for a full-time position at Norwich Hospital. You will ensure the hospital's building fabric and equipment are maintained to high standards, undertake repairs, and effectively communicate with staff and supervisors. The ideal candidate should have proven experience in a similar role and a good understanding of building services. This role offers a competitive salary and various employee benefits.

Benefits

Up to 6% contributory pension scheme

Discounts on cinema, shopping, and leisure memberships

Recognition of your contribution

Diverse opportunities for career progression

Qualifications

• Proven experience of working in a similar environment.
• Knowledge and understanding of general Building Services.

Responsibilities

• Maintain hospital building, fabric, plant, services, and equipment.
• Carry out reactive repairs and maintenance.
• Communicate effectively with peers and supervisors.

Skills

Good communication

Customer service skills

Job description

Maintenance Assistant

Norfolk & Norwich University Hospital

Full time, Permanent (37.5 hours per week)

08:00AM - 16:00PM (Monday - Friday)

Salary - £23,200.32 - £27,422.06 (depending on experience) per annum plus benefits

Here at Serco, we are looking to provide a safe and efficient maintenance of the Building Fabric and equipment within the hospital as directed by Estates Supervisors and management.

Main Accountabilities

To ensure that the Hospital Building, Fabric, Plant, Services and Equipment are maintained to a high standard to ensure continued efficiency, safety and reliability and to safeguard the future long‑term serviceability of the Estate as contractually required by Serco, Octagon and the Norfolk & Norwich NHS Trust

To always ensure safety. To always assess all aspects of tasks and take appropriate actions. To know when to request advice or assistance. To understand own limitations

To be able to communicate effectively with Peers, Supervisors and Managers within Serco. To be able to communicate politely with Trust Staff, i.e inform relevant people of work to be carried out and informing of work status and potential unavailability of areas, equipment or service. To understand the contractual relationship between Serco, Octagon and the Trust

• To carry out reactive repairs and maintenance to the Building Fabric and Structure within all areas of the Hospital as directed by Supervisors or Managers.
• To carry out certain Planned Preventive Maintenance.
• To work in accordance with all relevant Serco Policies & Procedures, Work Place Regulations and Best Practice Guidelines.
• To work in a safe and responsible manner with full regard for own and other's safety at all times.
• To attend work in compliance with the Computerised Time & Attendance System.
• To actively participate in the Computerised Labour Control System, including accurate and punctual completion of Work Order Documentation.
• To use personal communication equipment as requested.
• To be prepared to attend work or work beyond expected finishing time in exceptional circumstances, as requested by Supervisors or Managers.
• Communicate to Supervisors or Managers unrepaired faults or defects or requirements for Spare Parts.
• To attend on‑site and off‑site training as required.
• To be aware of how the Maintenance Assistant Role influences Serco's Norfolk & Norwich Contract and the wider company objectives.

What you'll need to do the role:

• Proven experience of working in a similar environment.
• Knowledge and understanding of general Building Services.
• Good communication and customer service skills.

Why Serco

Meaningful and vital work: Working within soft services at Serco means that you'll play a critical role in ensuring that patients continue to receive the care they need 24/7.

A world of opportunity: It takes a diverse team to support a hospital and we're big on internal progression. So, whether you specialise your skills, progress into team management or move into operations, you'll find all the opportunity you need to evolve your career.

Great people: Hospitals are busy places and you will find yourself interacting with staff, patients, visitors and of course your supportive team. You will be part of the hospital.

What we offer

• Up to 6% contributory pension scheme.
• Serco discounts which include cinema, merlin entertainment and online shopping discounts, discounts on mobile phone plans and leisure centre memberships.
• The chance to make a positive difference to the wider public.
• Interesting, varied and enjoyable work.
• A company that recognises your contribution.