M&E Supervisor

Fattal Bristol Harbour Ltd; West of England; Vor Ort; GBP 28.000 - 36.000; Vollzeit

Benefits dieser Stelle

Special rates on Leonardo Hotel rooms

Recognition scheme

Talent referral scheme

Thank You Week

Wellbeing Calendar

Ongoing training programmes with clear

Zusammenfassung

Leonardo Hotels in the UK & Ireland seeks an M&E Supervisor to keep the M&E operation running smoothly and to lead the team to deliver outstanding guest experiences. You will be hands-on, visible in operations, and responsible for staffing levels and facility maintenance.

You will build strong relationships with event organisers and other hotel teams while supporting F&B during slower periods. This role offers progression and staff training opportunities within a values-driven hospitality group.

Qualifikationen

• Customer-focused hospitality mindset.
• Proven ability to lead a small team.
• Strong communication with guests and colleagues.

Aufgaben

• Be yourself and act as a vibrant host for customers.
• Lead and be visible in the operation with the ability to multi-task.
• Take ownership for ensuring hotel facilities and equipment are well-maintained.
• Establish relationships with organisers and other hotel departments.

Kenntnisse

Customer service

Leadership

Communication

Multi-tasking

Event coordination

Jobbeschreibung

Be Yourself – Be a Bold Team Player – Be Leonardo

Once you’re part of the team, you’re part of the Leonardo community of over 55 hotels across the UK & Ireland! As a Meetings and Events (M&E) Supervisor, you’ll be keeping the M&E operation running like clockwork and leading your team to ensure our guests have an incredible experience with us. Take a deep breath because you’ll be stepping into a busy role! We set high standards for ourselves to surprise and delight our guests, so you’ll need to manage the M&E operation with a passion to deliver excellent customer care.

If you’re our ideal M&E Supervisor, you will:

• Be yourself!
• Be a vibrant host for customers and an expert in recognising their needs- customer retention is a crucial part of this role!
• Be hands on and visible in the operation with the ability to lead and multi-task
• Keep the details in mind- you’ll take ownership for ensuring the hotel facilities and equipment are well-maintained
• Have great communication skills - it’s important to establish relationships with organisers, and other departments within the hotel!
• Ensure that staffing levels are adequate for upcoming events
• Assisting the F&B Team whenever M&E is not busy

Some of the perks our M&E Supervisor could enjoy include:

• Special rates on Leonardo Hotel rooms across the UK & Europe
• Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
• Talent referral scheme
• Thank You Week: from ice cream trucks to yoga classes and lots in between!
• Wellbeing Calendar
• Ongoing job-related training programmes with clear paths for progression

We’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.

Why come join us as a M&E Supervisor? We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!

At Leonardo Hotels, our vision is very simple: to be the first choice for everyone who values genuine hospitality! We are a Disability Confident Employer and a member of the Valuable 500. We partner with social enterprises to change attitudes towards disability, and provide opportunities ensuring everyone is able to fulfil their potential at work.