M&E Assistant

Leonardo Royal Bristol; West of England; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Special hotel rates across UK & Europe

Company recognition scheme

Talent referral scheme

Wellbeing calendar & training programs

Job summary

Leonardo Royal Bristol is seeking an M&E Assistant to be the friendly face of our hotel, supporting busy meetings and events. You will set up, refresh and clear rooms to Leonardo standards, greet organisers, and ensure guests’ needs are met with a can-do attitude.

You’ll work both independently and as part of a team to deliver first-class event experiences. Our M&E team values attention to detail, proactive communication, and collaboration to achieve KPIs.

Qualifications

• Demonstrates strong customer service and communication skills.
• Able to greet event organizers and coordinate with guests.
• Proactive, can-do attitude with ability to work alone and in teams.
• Shows attention to detail in setting up and refreshing rooms.

Responsibilities

• Set up, refresh and clear event rooms to high standards.
• Greet organisers and ensure guests’ needs are met during events.
• Collaborate with the M&E team to meet department KPIs.
• Support large events as part of a vibrant team.

Skills

Customer service

Communication

Teamwork

Attention to detail

Job description

Be Yourself – Be a Bold Team Player – Be LeonardoOnce you’re part of the team, you’re part of the Leonardo community of over 55 hotels across the UK & Ireland!As a Meetings and Events (M&E) Assistant you’ll be a face of the hotel, so we want you to bring your warm and friendly personality to work with you every day. Take a deep breath because you’ll be stepping into a busy role! This is a hands-on position within the M&E department; with great attention to detail you’ll be setting up, refreshing and clearing rooms to the high Leonardo standard! You’ll work as part of a vibrant team to ensure all guests have a first-class experience with us.If you’re our ideal M&E Assistant, you will:• Be yourself!• Think on your feet to meet clients’ needs- a great can-do attitude is spot on!• Have great communication skills: you’ll be greeting organisers, ensuring guests’ needs are met and working with others to achieve the department’s KPIs• Be self-motivated and comfortable working alone at times• Work well in a team during large eventsSome of the perks our M&E Assistant could enjoy include:Special rates on Leonardo Hotel rooms across the UK & EuropeCompany-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shopsTalent referral schemeThank You Week: from ice cream trucks to yoga classes and lots in between!Wellbeing CalendarOngoing job-related training programmes with clear paths for progressionWe’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.Why come join us as a M&E Assistant?We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!