Assistant M&E Operations Manager

Leonardo Hotel Management (UK) Limited; Southampton; Vor Ort; GBP 32.000 - 42.000; Vollzeit

Benefits dieser Stelle

Special rates on Leonardo Hotel rooms

Company-wide recognition scheme

Talent referral scheme

Thank You Week

Wellbeing Calendar

Ongoing job-related training

Zusammenfassung

Leonardo Hotel Management (UK) Limited is seeking an Assistant M&E Operations Manager to lead a busy shift, deliver exceptional guest care, and support the M&E Operations Manager in running a service programme that enhances the guest experience. You will train and supervise the team, implement SOPs, manage inventory, and collaborate with other departments to ensure seamless coordination.

You will recruit and onboard new starters, ensure safe operations, and maintain adherence to health and

Qualifikationen

• Genuine passion for delivering memorable moments to guests and leading the team on shift.
• Excellent leadership skills with a friendly, hands-on approach and lead-by-example work style.
• Confident working within brand guidelines to deliver consistent results.
• Willing to find creative solutions, and offer advice and recommendations.
• Continually strive to attain new skills, ensuring best practice and service delivery.
• Positive approach to handling multiple challenging priorities and assignments.

Aufgaben

• Offer exceptional guest care at all times.
• Provide support to and supervise the team for an effective and efficient shift.
• Support the M&E Operations Manager in leading a service programme that ensures the guest experience is truly engaging.
• Communicate guest feedback to the team and continuously strive to improve guest service standards and satisfaction by fostering positive guest experiences.
• Ensure everyone in the department is operating in a safe and orderly manner, with particular adherence to Manual Handling.
• Implement SOPs to ensure consistent and high-quality service delivery, while conducting regular training sessions to familiarise team members with the hotel’s service standards and products.
• Support the M&E Operations Manager ensuring all revenues are posted accurately and in a timely manner.
• Help to enhance team engagement by implementing HR policies, procedures and compliance.
• Collaborate with other departments to ensure seamless coordination.
• Provide support for recruitment by sourcing, interviewing and selecting qualified candidates, ensuring a warm welcome for all new starters.
• Support the M&E Operations Manager with inventory management and ongoing maintenance of operating equipment and other assets.
• Utilise all relevant systems correctly to complete tasks in a timely manner.
• Adhere to Company policies, Code of Conduct, procedures and relevant legislation at all times – including, but not limited to, Data Protection and Health and Safety regulations.
• Complete any other reasonable request made by a member of the management team.

Kenntnisse

Guest care leadership

Team leadership

Brand guideline compliance

Jobbeschreibung

Be Yourself – Be a Bold Team Player – Be Leonardo

Once you’re part of the team, you’re part of the Leonardo community of over 55 hotels across the UK & Ireland!

Main Tasks

• Offer exceptional guest care at all times
• Provide support to and supervise the team for an effective and efficient shift
• Support the M&E Operations Manager in leading a service programme that ensures the guest experience is truly engaging
• Communicate guest feedback to the team and continuously strive to improve guest service standards and satisfaction by fostering positive guest experiences
• Ensure everyone in the department is operating in a safe and orderly manner, with particular adherence to Manual Handling
• Implement SOPs to ensure consistent and high-quality service delivery, while also conducting regular training sessions to familiarise team members with the hotel’s service standards and products
• Support the M&E Operations Manager ensuring all revenues are posted accurately and in a timely manner
• Help to enhance team engagement by implementing HR policies, procedures and compliance
• Collaborate with other departments to ensure seamless coordination
• Provide support for recruitment by sourcing, interviewing and selecting qualified candidates, ensuring a warm welcome for all new starters
• Support the M&E Operations Manager with inventory management and ongoing maintenance of operating equipment and other assets
• Utilise all relevant systems correctly to complete tasks in a timely manner
• Adhere to Company policies, Code of Conduct, procedures and relevant legislation at all times – including, but not limited to, Data Protection and Health and Safety regulations
• Complete any other reasonable request made by a member of the management team

Person Specification

• Genuine passion for delivering memorable moments to guests and leading the team on shift
• Excellent leadership skills with a friendly, hands-on approach and lead-by-example work style
• Confident working within brand guidelines to deliver consistent results
• Willing to find creative solutions, and offer advice and recommendations
• Continually strive to attain new skills, ensuring best practice and service delivery
• Positive approach to handling multiple challenging priorities and assignments

Measurable Performance Indicators

• Demonstrating the Company vision, mission and values when interacting with colleagues and guests
• Fulfilment of the job skills checklist
• Achieving agreed KPIs
• Customer satisfaction scores e.g. Booking.com
• Regular review meetings with line manager

Ongoing Learning

• GROWonline BELONG induction and development courses
• Academy Technical skills training
• Mental Health First Aider training
• Fire Marshal training
• Manual Handling Trainer
• ‘Come Join Us’ Guest Care training
• Opportunity to apply for internal development programmes, such as:
  • ‘Insights’ Development programme
  • The People Programme
  • Level 3 Apprenticeships in Team Leading

NOTE: The learning opportunities listed above are correct at the time of issue and are subject to change. You must speak with your line manager if you are interested in pursuing any training courses or programmes.

Perks

• Special rates on Leonardo Hotel rooms across the UK & Europe
• Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
• Talent referral scheme
• Thank You Week: from ice cream trucks to yoga classes and lots in between!
• Wellbeing Calendar
• Ongoing job-related training programmes with clear paths for progression

We’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.

Why come join us as a Assistant M&E Operations Manager?

We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality! At Leonardo Hotels, our vision is very simple: to be the first choice for everyone who values genuine hospitality! We are a Disability Confident Employer and a member of the Valuable 500. We partner with social enterprises to change attitudes towards disability, and provide opportunities ensuring everyone is able to fulfil their potential at work.