M&E Executive

Leonardo Royal Hotel Birmingham; Park Central; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Special rates on hotel rooms

Recognition scheme

Talent referral scheme

Thanks Week

Wellbeing calendar

Training programmes

Job summary

Leonardo Royal Hotel Birmingham is seeking an energetic Meetings & Events (M&E) Executive to support a cluster of hotels and drive M&E enquiries. You will produce tailored proposals, collaborate with operations teams, and ensure accurate contract creation and invoicing to customers.

The role focuses on delivering first-class customer service, developing lasting client relationships, and leveraging our recognition and wellbeing initiatives to create a brilliant hospitality experience.

Qualifications

• Experience supporting M&E or events is preferred.
• Customer service excellence and hospitality mindset are essential.

Responsibilities

• Produce proposals for M&E enquiries in line with customer requests.
• Develop strong client relationships to increase enquiries and business opportunities.
• Collaborate with operations teams across the cluster to capture every detail.
• Gather feedback from clients to encourage repeat business.
• Produce contracts and issue invoices to customers.

Skills

Proposal writing

Client relationships

Contract drafting

Billing/invoicing

Job description

Be Yourself – Be a Bold Team Player – Be LeonardoOnce you’re part of the team, you’re part of the Leonardo community of over 55 hotels across the UK & Ireland!As a Meetings & Events (M&E) Executive you’ll be making all the difference to the business, so we want you to bring your dynamic personality to work with you every day. Take a deep breath because you’ll be stepping into a busy role! As part of vibrant team you’ll be supporting a cluster of hotels to ensure that all M&E customer enquiries are dealt with efficiently.If you’re our ideal M&E Executive, you will:• Be yourself!• Produce proposals for all M&E enquiries in line with customer requests• Develop strong client relationships to increase enquiries and business opportunities• Work closely with operational teams across your cluster of hotels to ensure we capture every detail• Gather feedback from clients – we love repeat business!• Produce contracts and issue invoices to customers• Have a genuine passion for hospitality and delivering first-class customer service.Some of the perks our M&E Executive could enjoy include:Special rates on Leonardo Hotel rooms across the UK & EuropeCompany-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shopsTalent referral schemeThank You Week: from ice cream trucks to yoga classes and lots in between!Wellbeing CalendarOngoing job-related training programmes with clear paths for progressionWe’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.Why come join us as a M&E Executive?We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!