Meeting and Events Operations Supervisor

Leonardo Royal Hotel Birmingham; Park Central; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Special rates on Leonardo rooms

Recognition scheme

Talent referral scheme

Wellbeing calendar

Training & progression

Job summary

Leonardo Royal Hotel Birmingham is seeking a Meetings and Events Operations Supervisor to keep the M&E operation running smoothly and lead your team to deliver outstanding guest experiences.

You will be hands-on, visible on the floor, and work closely with organisers and hotel departments to ensure events run to plan, staffing levels are right, and facilities are well maintained, with a strong focus on customer care.

Qualifications

• Experience in meetings and events operations preferred.
• Excellent customer care and guest service mindset.
• Ability to lead a team and multi-task in a busy hotel environment.

Responsibilities

• Keep the M&E operation running smoothly and lead the team.
• Ensure events run to plan and guest experience remains outstanding.
• Maintain facilities and equipment to hotel standards.
• Establish relationships with event organisers and hotel departments.
• Ensure staffing levels meet upcoming events.
• Assist the F&B team when M&E is less busy.

Skills

Communication skills

Team leadership

Event coordination

Guest service

Job description

Be Yourself – Be a Bold Team Player – Be LeonardoOnce you’re part of the team, you’re part of the Leonardo community of over 55 hotels across the UK & Ireland!As a Meetings and Events (M&E) Supervisor, you’ll be keeping the M&E operation running like clockwork and leading your team to ensure our guests have an incredible experience with us. Take a deep breath because you’ll be stepping into a busy role! We set high standards for ourselves to surprise and delight our guests, so you’ll need to manage the M&E operation with a passion to deliver excellent customer care. If you’re our ideal M&E Supervisor, you will: • Be yourself! • Be a vibrant host for customers and an expert in recognising their needs- customer retention is a crucial part of this role! • Be hands on and visible in the operation with the ability to lead and multi-task • Keep the details in mind- you’ll take ownership for ensuring the hotel facilities and equipment are well-maintained • Have great communication skills - it’s important to establish relationships with organisers, and other departments within the hotel! • Ensure that staffing levels are adequate for upcoming events • Assisting the F&B Team whenever M&E is not busy Some of the perks our Meeting and Events Operations Supervisor could enjoy include:Special rates on Leonardo Hotel rooms across the UK & EuropeCompany-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shopsTalent referral schemeThank You Week: from ice cream trucks to yoga classes and lots in between!Wellbeing CalendarOngoing job-related training programmes with clear paths for progressionWe’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.Why come join us as a Meeting and Events Operations Supervisor?We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!