Meeting and Events Operations Supervisor

Leonardo Hotel Management (UK) Limited; Birmingham; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Special rates on rooms

Recognition vouchers

Talent referral scheme

Thank You Week

Wellbeing Calendar

Training & progression

Job summary

Leonardo Hotel Management (UK) Limited is seeking a Meetings and Events (M&E) Supervisor to keep the M&E operation running smoothly and to lead your team in delivering outstanding guest experiences across our hotels in the UK.

You’ll be hands-on, ensure staffing levels for events, coordinate with F&B and other departments, and maintain facilities and equipment. If you’re passionate about hospitality and people leadership, join our bold Leonardo team.

Responsibilities

• Lead and manage the M&E operation to deliver exceptional guest experiences.
• Be hands-on and visible in the events area, able to multi-task.
• Ensure staffing levels are adequate for upcoming events.
• Coordinate with the F&B team and other hotel departments.
• Maintain facilities and equipment for smooth event delivery.
• Establish strong relationships with event organisers and stakeholders.

Job description

Be Yourself – Be a Bold Team Player – Be Leonardo

Once you’re part of the team, you’re part of the Leonardo community of over 55 hotels across the UK & Ireland! As a Meetings and Events (M&E) Supervisor, you’ll be keeping the M&E operation running like clockwork and leading your team to ensure our guests have an incredible experience with us. Take a deep breath because you’ll be stepping into a busy role! We set high standards for ourselves to surprise and delight our guests, so you’ll need to manage the M&E operation with a passion to deliver excellent customer care.

If you’re our ideal M&E Supervisor, you will:

• Be yourself!
• Be a vibrant host for customers and an expert in recognising their needs- customer retention is a crucial part of this role!
• Be hands on and visible in the operation with the ability to lead and multi-task
• Keep the details in mind- you’ll take ownership for ensuring the hotel facilities and equipment are well-maintained
• Have great communication skills - it’s important to establish relationships with organisers, and other departments within the hotel!
• Ensure that staffing levels are adequate for upcoming events
• Assisting the F&B Team whenever M&E is not busy

Some of the perks our Meeting and Events Operations Supervisor could enjoy include:

• Special rates on Leonardo Hotel rooms across the UK & Europe
• Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
• Talent referral scheme
• Thank You Week: from ice cream trucks to yoga classes and lots in between!
• Wellbeing Calendar
• Ongoing job-related training programmes with clear paths for progression

We’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.

Why come join us as a Meeting and Events Operations Supervisor?

We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, "Come Join Us Guest Care" training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!

At Leonardo Hotels, our vision is very simple: to be the first choice for everyone who values genuine hospitality! We are a Disability Confident Employer and a member of the Valuable 500. We partner with social enterprises to change attitudes towards disability, and provide opportunities ensuring everyone is able to fulfil their potential at work.