Deputy M&E Enquiry Team Manager

Leonardo Hotel Management (UK) Limited; Greater London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Special rates

Recognition scheme

Talent referral

Wellbeing

Training programmes

Progression paths

Job summary

Leonardo Hotel Management (UK) Limited is seeking a Deputy M&E Enquiry Team Manager to support the Enquiry Team Manager in daily tasks and oversee the day-to-day operation of the enquiry team at our London area hotels. You will train and coach team members, manage diaries, handle bookings, and ensure smooth processing of all Meetings & Events enquiries.

This role focuses on driving conversions, coordinating site inspections, and ensuring accurate event documents are prepared and shared with

Responsibilities

• Support the Enquiry Team Manager in daily tasks
• Support the management of the day-to-day operation of the enquiry team
• Train and coach team members
• Dairy management. Conducting diary checks – double bookings & stacking
• Handle any book outs as part of the business strategy
• Audit team members bookings to ensure entry standards are maintained
• Enquiry team inbox management
• Process all incoming Meeting & Events enquires ensuring they are dealt with and processed in line with individual agent and company time frames
• Produce proposals for all enquires ensuring there is sufficient detail which is in line with the spec of each event
• Increase conversion of enquiries by developing client relationships and maximizing sales leads
• Use the provided demand calendar and pricing structure when quoting for all enquires
• Arrange site inspections ensuring the inspections are fulfilled professionally, efficiently and effectively and mirror the requirements of the visiting client
• Produce, issue and chase the return of contracts for events
• Ensure Sales & Catering are updated with accurate and relevant information ensuring all revenue is loaded in line with event contract and final detail requirements
• Identify new sales leads, chase and secure the lead with the guidance of the Sales Manager
• Produce and check all function sheets for all events ensuring all necessary detail is noted
• Ensure all rooming list details and requirements are gathered and handed across to Groups Coordinator
• Ensure the hotels are informed of all up and coming events
• Postings are completed daily and we have the relevant payment method is in place before the client arrives on site
• Suggest ways to improve demand and conversion of M&E
• Ensure Leonardo Test call criteria is followed when taking enquires via telephone; a minimum of one test call per month is made to the office and a minimum score of 85% is acceptable/required
• Knowledge of competitor set facilities and offering to be up to date

Job description

Be Yourself – Be a Bold Team Player – Be Leonardo Once you're part of the team, you're part of the Leonardo community of over 55 hotels across the UK & Ireland!

Key Responsibilities:

• To support the Enquiry Team Manager in daily tasks
• Support the management of the day-to-day operation of the enquiry team
• Train, and coach team members
• Dairy management. Conducting diary checks – double bookings & stacking
• Handle any book outs as part of the business strategy
• Audit team members bookings to ensure entry standards are maintained
• Enquiry team inbox management
• Process all incoming Meeting & Events enquires ensuring they are dealt with and processed in line with individual agent and company time frames.
• Produce proposals for all enquires ensuring there is sufficient detail which is in line with the spec of each event.
• Increase conversion of enquiries by developing client relationships and maximizing sales leads
• Use the provided demand calendar and pricing structure when quoting for all enquires.
• Arrange site inspections ensuring the inspections are fulfilled professionally, efficiently and effectively and mirror the requirements of the visiting client
• Produce, issue and chase the return of contracts for events.
• Ensure Sales & Catering are updated with accurate and relevant information ensuring all revenue is loaded in line with event contract and final detail requirements.
• Identify new sales leads, chase and secure the lead with the guidance of the Sales Manager.
• Produce and check all function sheets for all events ensuring all necessary detail is noted
• Ensure all rooming list details and requirements are gathered and handed across to Groups Coordinator
• Ensure the hotels are informed of all up and coming events
• Postings are completed daily and we have the relevant payment method is in place before the client arrives on site.
• Suggest ways to improve demand and conversion of M&E
• Ensure Leonardo Test call criteria is followed when taking enquires via telephone; a minimum of one test call per month is made to the office and a minimum score of 85% is acceptable/required.
• Knowledge of competitor set facilities and offering to be up to date

Some of the perks our Deputy M&E Enquiry Team Manager could enjoy include:

• Special rates on Leonardo Hotel rooms across the UK & Europe
• Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
• Talent referral scheme
• Thank You Week: from ice cream trucks to yoga classes and lots in between!
• Wellbeing Calendar
• Ongoing job-related training programmes with clear paths for progression

We're committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.

Why come join us as a Deputy M&E Enquiry Team Manager?

We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, "Come Join Us Guest Care" training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you'll be on track for a brilliant future in Hospitality! At Leonardo Hotels, our vision is very simple: to be the first choice for everyone who values genuine hospitality! We are a Disability Confident Employer and a member of the Valuable 500. We partner with social enterprises to change attitudes towards disability, and provide opportunities ensuring everyone is able to fulfil their potential at work.