M&E Operations Manager

PRS; Greater London; On-site; GBP 65,000 - 68,000; Full time

Job summary

A leading Facilities Management provider is looking for a Building Services Contract Manager to oversee operations within a high-profile account in Central London. This role requires accountability for service delivery, financial management, and compliance, along with strong stakeholder engagement. The ideal candidate will possess leadership experience in M&E services and a solid understanding of contract management. Competitive salary of £65-68k plus benefits including a car allowance will be offered.

Benefits

Car allowance

Pension

Healthcare

Qualifications

• Experience as a leader in a similar operational and service-focused role.
• Solid understanding of contract commercials.
• Proven capabilities to develop and grow contracts.

Responsibilities

• Accountable for operational service delivery and compliance.
• Manage financial reporting to clients and internal stakeholders.
• Ensure successful delivery of complex projects.
• Engage supply chain and manage risks effectively.

Skills

Operational service delivery

Financial management (P&L)

People management

Contract commercials understanding

Stakeholder influence

Risk management

Change management

Customer relationship management

Job description

Building Services Contract Manager

M&E Service Provider – High Profile Account - London (West End)

£65-68k Salary
Car Allowance
Pension
Etc

Our customer are a well established and growing FM Service provider, operating in both the UK and Europe, who seek a Contract / Operations Manager to join the team delivering M&E services one of their long-held accounts in Central London, close to Oxford Street. This organisation are responsible for planned and reactive maintenance to electrical, mechanical and general building services systems within this building, man‑management of a team of multi-skilled engineers, support staff as well as liaison with specialist contractors to deliver a 5* service. Guideline salary for this position is £65-68,000, while package comprises of a car allowance (£5,000) as well as standard benefits such as pension, healthcare, etc.

Day‑to‑day duties and responsibilities include but are not limited to:

• Responsible and full accountability for operational service delivery, financial management (P&L), people management, compliance and risk management
• Delivery of contractual commitments and monthly, quarterly and annual reporting to the client
• Delivery of internal monthly reporting and presenting to senior stakeholders
• Evaluate applicable proposals and required changes to services identifying financial, personnel and operational performance implication and improvements
• Responsible for contract strategic alignment and development, exploiting and securing all opportunities to deliver increased turnover and profitability
• Ensure succession planning arrangements are in place
• Ensuring business policies and processes are effectively communicated and implemented within the contract, with a key focus on QHSE, statutory legislation, Health & Wellbeing and DE&I
• Engages executive involvement as needed to leverage the broader Business to introduce new scope & business pricing, as part of delivering an integrated set of services
• Direct management and engagement of preferred/approved supply chain
• Sets and supports the overall strategic vision and delivers best in class operational service to help enhance the workplace experience
• Delivering complex projects and ensuring successful delivery
• Risk management - identify risk and adopt appropriate mitigation measures
• Compliance management - ensuring all activities comply with current statutory legislation

While candidates do not need to be qualified in an engineering it is preferable, and any interested parties must have a demonstrable history of delivering M&E maintenance or TFM contracts within a commercial / corporate services environment.

Person Specification

• Experience as an operational and serviced focus leader, in a similar role
• Possess solid understanding of contract commercials
• Be innovative & have proven capabilities to develop & grow contracts / portfolio
• Experience at interfacing at all levels throughout an organisation
• Able to command credibility and can influence a broad range of stakeholders
• High level of personal credibility, customer relationship management, networking and interpersonal skills
• Proven change management experience in the development & implementation of strategic plans
• Exceptional collaboration and community building skills
• Understanding of contracts and commercial models in the market
• Understanding of Industry knowledge and trends

This is a well-known and long established account, which this organisation have run the M&E services for circa ten years. A fast-paced environment, it requires working alongside the account manager in order to liaise with on‑site customer, and will suit a focused and articulate individual who can deliver a strong service, be reachable and accountable with regular meetings, and drive positive culture for the site-based team.