Luxury Store Team Leader — Sales & Experience

Burberry; City Of London; On-site; GBP 35,000 - 45,000; Full time

Job summary

A global luxury retailer seeks a Team Manager to lead and inspire a sales team at its flagship store in London. The ideal candidate will have 4-5 years of retail management experience and be skilled in coaching teams, achieving sales goals, and providing exceptional customer service. This role offers an opportunity to drive the Burberry Experience, ensuring that all customers receive outstanding service and engagement.

Qualifications

• 4-5 years previous supervisory or management experience in retail sales.
• Ability to handle complex customer service issues.
• Advanced knowledge of POS system.

Responsibilities

• Lead sales associates to improve overall selling skills.
• Drive sales for an assigned category.
• Manage customer flow to ensure best possible service.
• Coach team through real-time performance feedback.

Skills

Complex customer service handling

Sales goal achievement

Coaching skills

Team leadership

Tools

POS system

Apple mobile devices

Job description

A global luxury retailer seeks a Team Manager to lead and inspire a sales team at its flagship store in London. The ideal candidate will have 4-5 years of retail management experience and be skilled in coaching teams, achieving sales goals, and providing exceptional customer service. This role offers an opportunity to drive the Burberry Experience, ensuring that all customers receive outstanding service and engagement.