Luxury Retail Team Leader — Sales & Customer Experience

Tapestry, Inc.; Ashford; In loco; GBP 32.000 - 37.000; Tempo pieno

Vantaggi offerti da questo lavoro

Employee discount

1 paid volunteering day per year

Opportunities to volunteer with global

Learning & development opportunities

Regular social events

Descrizione del lavoro

Coach is seeking an Assistant Store Manager in the United Kingdom to partner with the Store Manager in driving sales performance, operations, and team development. You will lead by example on the sales floor, delivering exceptional customer experiences and upholding Coach’s service standards, while adapting across roles and implementing impactful strategies.

You will guide a luxury brand’s in-store experience, inspiring teams to exceed goals, and collaborating with leadership to align with

Competenze

• 1+ years of leadership experience in retail or service industries; luxury/fashion background preferred.
• Strong customer focus and ability to thrive in a fast-paced environment.
• Proven ability to inspire and motivate teams to exceed performance standards.
• Excellent communication, problem-solving, and conflict resolution skills.
• Proficiency in Microsoft Office and retail systems; knowledge of omni-channel services and clienteling strategies.
• Strong English language proficiency.

Mansioni

• Drive Sales & Strategy: Support the Store Manager in achieving sales goals through forecasting, planning, and implementing category initiatives; monitor KPIs and adjust strategies as needed.
• Deliver Exceptional Service: Create an inclusive, high-energy environment that meets Coach Service standards; resolve customer issues promptly and act as a brand ambassador in-store and in the community.
• Lead & Develop Talent: Recruit, onboard, and coach team members; foster a collaborative culture and build a strong talent pipeline aligned with brand vision.
• Execute Omni-Channel & Digital Engagement: Support virtual shopping, clienteling, and customer data acquisition; leverage social media trends to enhance the customer experience.
• Ensure Operational Excellence: Oversee compliance with policies, scheduling, payroll, HR processes, loss prevention, and visual merchandising standards; maintain store safety and vendor relationships.
• Collaborate & Communicate: Partner with leadership to interpret market trends, shape store strategies, and share insights with district and corporate teams to drive cross‑functional projects.

Conoscenze

Leadership

Communication

Problem solving

Conflict resolution

English proficiency

Strumenti

Microsoft Office

Retail systems

Clienteling tools

Descrizione del lavoro

Coach is seeking an Assistant Store Manager in the United Kingdom to partner with the Store Manager in driving sales performance, operations, and team development. You will lead by example on the sales floor, delivering exceptional customer experiences and upholding Coach’s service standards, while adapting across roles and implementing impactful strategies.

You will guide a luxury brand’s in-store experience, inspiring teams to exceed goals, and collaborating with leadership to align with